Teir 3 Support Engineer - Fully Remote - Long Term


Apolis
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- TIER 3 SUPPORT
- LEVEL 3 SUPPORT
- WINDOWS
- MECM
- SCCM
- INTUNE
- DESKTOP
- DEPLOYMENT
Summary
Location: Fully Remote
Duration: Multi-Year Contract
- Number of openings 5
- Work schedule: 9am – 5pm
- Active Secret Clearance – (must be able to obtain/maintain)
- Active IAT level 2 or IAT level 3 certification – must
- HS Diploma with a minimum of 5 years of experience
- Secret Clearance
- DoD 8570 certification (Security+ or equivalent)
- 5+ years of experience supporting enterprise Windows environments
- Experience providing Tier 3 desktop, endpoint, or service desk support
- Strong troubleshooting experience with Windows 10/11 and Microsoft 365
- Hands-on experience with Microsoft Intune and SCCM/MECM
- Experience with Active Directory and Microsoft Entra ID
- Experience supporting endpoint migrations, Windows upgrades, or hardware refresh projects
- Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Excellent problem-solving and root cause analysis skills
Windows 10/11 Support & Troubleshooting-Advanced desktop support, OS issues, profiles, drivers, hardware
Microsoft Intune-Device management, Application deployment, Device policies
SCCM / MECM- Software deployment, Imaging, Endpoint management
Windows Migration Experience-Windows 11 migrations, Hardware refreshes, Device replacement projects
Active Directory / Entra ID-User accounts, Group Policy, Authentication issues
Microsoft 365 Support- Outlook, Teams, OneDrive, Microsoft 365 applications
Networking Fundamentals- DNS, DHCP, TCP/IP, VPN troubleshooting
Seeking a Tier 3 Service Desk Engineer to support a large-scale enterprise endpoint migration initiative. This individual will serve as the senior escalation point for complex desktop, endpoint, and Microsoft 365 issues while supporting Windows device deployments, migrations, and post-migration stabilization efforts. The ideal candidate will have strong experience supporting Windows environments, Microsoft Intune, SCCM/MECM, Active Directory/Entra ID, and enterprise endpoint management technologies.
Key Responsibilities
- Provide Tier 3 technical support for complex endpoint, desktop, and migration-related issues
- Troubleshoot Windows 10/11 operating systems, hardware, drivers, user profiles, and device configurations
- Support Windows migrations, hardware refreshes, operating system upgrades, and endpoint deployments
- Investigate and resolve deployment failures, application issues, and endpoint performance problems
- Serve as the escalation point for Tier 1 and Tier 2 support teams
- Support Microsoft Intune, SCCM/MECM, Autopilot, and other endpoint management platforms
- Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and authentication-related issues
- Support Active Directory, Entra ID, Group Policy, and user identity management
- Assist with endpoint security technologies including BitLocker, Defender, Conditional Access, and device compliance
- Create and maintain technical documentation, knowledge articles, and troubleshooting guides
- Participate in migration cutovers, deployment activities, and post-migration support efforts
- Dice Id: 10106862
- Position Id: 26-09786
- Posted 2 hours ago
Company Info
About Apolis
Founded 1996, RJT Compuquest, Inc. is an ERP and IT consulting services provider focused on providing innovative and successful business solutions. We are capable of working across all technology platforms, operating systems and infrastructures. RJT has experience in performing implementations, technical and functional upgrades, optimization projects, and full service staffing.
RJT consultants have real world experience across a broad spectrum of industries and can apply that knowledge to best face your business needs. Our recruiting process selects only the most highly qualified individuals for your project. If we cannot find the best consultant for your project, then we have a large pool of third-party consultants that we recruit from to ensure your business needs are met.
Our consultants have up to twenty years of business experience and an average of more than six years of IT and ERP experience. This means that the project team not only understands how systems work, they also understand how the technology impacts the business processes of organizations. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. The RJT team is committed to this goal.
When you leverage our exceptional recruiting and management capabilities and unparalleled client service skills, you take the most important step toward accomplishing your business goals. As a trusted advisor to companies of all sizes, we make it our business to become a specialized, physical extension of your team. We listen to your goals, assess your needs, and then take the steps necessary to achieve your objectives. Built on long-term, trusted client and employee relationships, RJT strives to consistently and efficiently plan, execute and deliver high quality services and results.


Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs