OpenText StreamServe / Document Specialist- Remote
We are looking for an experienced OpenText StreamServe / Document Presentment Specialist with hands-on expertise in OpenText StreamServe, Document Presentment Live, OpenText Workshop, and OpenText Bill Backer. The ideal candidate will have strong experience in document composition, customer communications management (CCM), document generation, template development, and enterprise document delivery solutions.
The candidate will be responsible for designing, developing, configuring, testing, and maintaining document presentment solutions to support business-critical customer communications, including invoices, billing statements, account notices, and other transactional documents.
Key Responsibilities
Design, develop, and maintain document composition and presentment solutions using OpenText StreamServe and related document management technologies.
Develop and configure document templates, business rules, layouts, and formatting requirements using OpenText Workshop.
Work with Document Presentment Live to support document generation, processing, and delivery workflows, based on the organization's implementation.
Configure and maintain OpenText Bill Backer functionality according to business requirements.
Integrate document composition solutions with upstream applications, databases, and downstream delivery systems.
Develop and maintain document processing workflows for transactional and customer-facing communications.
Troubleshoot document generation issues, formatting errors, processing failures, and production incidents.
Perform unit testing, integration testing, regression testing, and production validation.
Collaborate with business analysts, application developers, QA teams, and business stakeholders to gather and implement document requirements.
Optimize document processing performance and ensure the accuracy and consistency of generated documents.
Support application maintenance, upgrades, deployments, and production releases.
Prepare technical documentation, configuration specifications, and operational support procedures.
Required Skills and Qualifications
5+ years of experience in enterprise document composition, document presentment, or customer communications management.
Hands-on experience with OpenText StreamServe and document composition solutions.
Experience with OpenText Workshop for document template development and configuration.
Working knowledge of Document Presentment Live.
Experience with OpenText Bill Backer and its relevant implementation-specific functionalities.
Strong understanding of document templates, business rules, data mapping, and document formatting.
Experience integrating document generation platforms with enterprise applications and databases.
Knowledge of XML, XSLT, XPath, CSV, flat files, and other structured data formats.
Experience with SQL and database troubleshooting.
Familiarity with batch processing, file transfers, application interfaces, and document delivery workflows.
Strong analytical, troubleshooting, communication, and problem-solving skills.
Ability to work independently and collaborate with cross-functional teams.
Preferred Qualifications
Experience in banking, financial services, insurance, telecommunications, or utility billing environments.
Knowledge of customer communications management (CCM) and transactional document processing.
Experience supporting high-volume document generation and production environments.
Familiarity with application deployment processes, release management, and ITIL-based production support.
Experience with document output formats such as PDF, AFP, and PostScript, where applicable.
Exposure to enterprise application integration and automated document delivery.
Key Deliverables
Development and maintenance of document templates and composition workflows.
Accurate generation and delivery of customer-facing documents.
Integration of document presentment solutions with enterprise systems.
Resolution of application defects and production incidents.
Improved document processing efficiency, reliability, and quality.
Technical documentation and knowledge transfer to support teams.
