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Information Technology - Manager IT Service Delivery 130-5010

CommunityCare

Tulsa, Oklahoma • Today

Full-time

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

GuidePoint Security

Remote • Today

Full-time

Information Technology - Application Support Lead 130-2064

CommunityCare

Tulsa, Oklahoma • Today

Full-time

IT Business Analyst

System One

Hybrid in Tulsa, Oklahoma • 12d ago

Easy Apply

Contract

$90000

Associate Director, IT Service Management

Dana Farber Cancer Institute

Remote or Boston, Massachusetts • Today

Full-time

USD 161,600.00 - 180,100.00 per year

IT Change Management Service Manager (Remote)

Bankunited

Remote or Miami Lakes, Florida • Today

Full-time

IT Analyst IV

Apex Systems

Tulsa, Oklahoma • Today

Easy Apply

Full-time

$52 - $62 per hour

Assistant Chief Information Officer (Assistant Director - Information Technology Department)

City of San Jose

Remote or San Jose, California • Today

Full-time

USD 190,517.34 - 307,769.02 per year

Service Management Dashboard and Reporting Process Architect - IT

Cleveland Clinic

Remote or Cleveland, Ohio • Today

Full-time

Systems Director, IT Technical Infrastructure

Commonspirit Health

Remote or Chicago, Illinois • Today

Full-time

Sr Director Analyst - IT Service Management

Gartner

Remote or Texas • Today

Full-time

USD 172,000.00 per year

IT Field Support Specialist II

Interstates Companies

Tulsa, Oklahoma • Today

Full-time

USD 51,910.00 - 64,890.00 per year

Information Technology - Data Engineer 130-2049

CommunityCare

Tulsa, Oklahoma • Today

Full-time

Change Manager, Information Technology, Global

Vantage Data Centers

Remote • Today

Full-time

USD 130,000.00 - 170,000.00 per year

Information Technology - Help Desk Analyst 130-1014

CommunityCare

Tulsa, Oklahoma • Today

Full-time

Information Technology - Azure Administrator 130-2069

CommunityCare

Tulsa, Oklahoma • Today

Full-time

IT Network and Telecommunications - Senior Manager

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 115,008.00 - 154,656.00 per year

IT Audit Senior Associate | Internal Audit | Risk Advisory

CBIZ

Tulsa, Oklahoma • Today

Full-time

IT Developer

System One

Hybrid in Tulsa, Oklahoma • 9d ago

Easy Apply

Contract

$80

IT Field Technician

GDH

Tulsa, Oklahoma • 2d ago

Easy Apply

Third Party, Contract

Depends on Experience

IT Virtual Desktop Infrastructure Engineer

Holland & Knight LLP

Remote or Tampa, Florida • Today

Full-time

MSP Tier 1 IT Support Tech-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

IT Project Manager IV

Bravo Technical Resources

Tulsa, Oklahoma • Today

Full-time

USD 142,400.00 per year

IT Developer

GDH

Tulsa, Oklahoma • 9d ago

Easy Apply

Third Party, Contract

Depends on Experience

Lead IT Strategic Sourcing Analyst (IT Labor)

Precision System Design Inc.

Remote or Hybrid in Cleveland, Ohio • Today

Easy Apply

Contract

DOE

IT Regional Service Technician

The 20

Tulsa, Oklahoma • Today

Full-time

IT Strategy & Integration Manager

Mitchell Martin, Inc.

Remote • 10d ago

Easy Apply

Third Party, Contract

$52.92 - $75.6

Senior IT Project Manager

GDH

Remote • 3d ago

Easy Apply

Contract, Third Party

Depends on Experience

IT Finance Manager

Virtuous Tech Inc

Remote • 5d ago

Easy Apply

Contract

IT Project Manager | Big Data (Remote)

Dahl Consulting

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Accountability
Application Support
Software Troubleshooting
SLA
Software Engineering
Data Engineering
Product Management
Instructional Design
Knowledge Management
ROOT
Recruiting
Scheduling
Onboarding
Computer Hardware
Provisioning
Identity Management
Reporting
Service Delivery
Performance Metrics
IT Management
JIRA
Service Management
Service Level Management
Communication
Facilitation
Training
Documentation
Management
Information Technology
Business Administration
IT Service Management
Help Desk
Technical Support
Leadership
People Management
Health Care
Enterprise Software
ITIL

Accountability
Application Support
Software Troubleshooting
SLA
Software Engineering
Data Engineering
Product Management
Instructional Design
Knowledge Management
ROOT
Recruiting
Scheduling
Onboarding
Computer Hardware
Provisioning
Identity Management
Reporting
Service Delivery
Performance Metrics
IT Management
JIRA
Service Management
Service Level Management
Communication
Facilitation
Training
Documentation
Management
Information Technology
Business Administration
IT Service Management
Help Desk
Technical Support
Leadership
People Management
Health Care
Enterprise Software
ITIL

Summary

JOB SUMMARY:

The Manager, IT Service Delivery is responsible for leading frontline and advanced technical support operations, establishing and managing a dedicated service delivery model that enables timely resolution of operational support needs. This role oversees the performance, training, SLA/queue management, and the escalation path between the Service Delivery and Engineering teams. The position is accountable for expanding Service Delivery ownership of application support, data modification requests, and pipeline failure triage.

KEY RESPONSIBILITIES:

Lead and manage the day-to-day operations, performance, and development of the IT Service Delivery team, including help desk and advanced technical support functions, to ensure high-quality, responsive IT support services.
Define and drive the target-state scope for advanced technical support: enterprise application/custom software troubleshooting, data-modification support, operational triage, incident follow-up, and resolution of recurring technical support issues.
Manage SLA performance and ticket-queue health across the Service Delivery function, including completion rates, rejection rates, and escalation volume.
Serve as the primary escalation point for complex support issues, ensuring operational matters are resolved within IT Service Delivery and minimizing disruptions to Software Engineering, Data Engineering, Architecture, and Product Management teams.
Oversee the training, documentation, and knowledge-management practices needed to expand advanced support ownership.
Identify recurring support activities and lead the transition of operational ownership from engineering teams to IT Service Delivery.
Monitor and report on ticket volume, aging, and concentration risk across the Service Delivery function; escalate systemic or recurring failure patterns for root-cause resolution.
Manage staffing, scheduling, and operational coverage across help desk and advanced technical support functions, ensuring the timely and effective delivery of onboarding and offboarding services, hardware provisioning, and access management.
Develop and maintain collaborative relationships with engineering leaders to establish clear service ownership, formalize handoff criteria, and define escalation processes that ensure efficient support operations.
Track and report on Service Delivery performance metrics to IT leadership.
Perform other job-related duties as required or assigned.

QUALIFICATIONS:

Proven ability to lead and develop frontline technical support teams in a fast-paced, multi-tiered support environment.
Strong working knowledge of ITSM/ITIL principles, ticketing systems (Jira Service Management or equivalent) and SLA management.
Excellent communication and facilitation skills.
Demonstrated ability to build training programs and documentation that raise team capability over time.
Ability to manage competing priorities across a high ticket-volume environment without sacrificing quality.
Successful completion of Health Care Sanctions background check.

EDUCATION/EXPERIENCE:

Bachelor's degree in Information Technology, Business Administration, or related field (or equivalent experience).
A minimum of five years of experience in IT service delivery, help desk, or technical support leadership, including two or more years in a people-management role.
Prior experience operating or building a multi-level support model preferred.
Prior experience in healthcare, health plan, or other regulated, data-sensitive environments preferred.
Familiarity with enterprise application support (claims/eligibility/provider systems) preferred.
ITIL Foundation certification or equivalent preferred.

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184480
Position Id: 45210879c5ece11b9186f321609504e4
Posted 1 day ago

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Remote

•

Today

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk. Managers, IT Service Delivery & Enterprise Ap

Full-time

Manager, IT Service Delivery

No location provided

•

Today

Position Summary At Navista, our mission is to empower community oncology practices to deliver patient-centered cancer care. Navista, a Cardinal Health company, is an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive. True to our name, our experienced team is passionate about helping oncology practices navigate the future. Reporting directly to the Director of IT Opera

Full-time

USD 105,100.00 - 150,100.00 per year

IT Support Manager, Help Desk Hybrid

Georgia

•

Today

About Us: At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence Position Overview: The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure

Full-time

USD 90,000.00 - 110,000.00 per year

Helpdesk Team Manager

Remote

•

Today

Description Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Our core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code Solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process Re-Engineering. Synergy offers its e

Full-time

USD 100,000.00 - 110,000.00 per year