Love Macs, enjoy solving technical problems, and want to become the person a smart, highly technical team trusts with its Apple environment?
We’re recruiting for a boutique technology consulting firm in McLean looking for someone with strong professional macOS support experience who wants to keep growing into enterprise Apple administration, networking, automation, and systems support.
This is more than a ticket-closing help desk role. You’ll have real ownership of the Apple environment, work directly with engineers, consultants and company leadership, and have the opportunity to deepen your technical skills.
What You’ll Do
- Support and troubleshoot Macs, iPhones and iPads
- Deploy, configure, upgrade and migrate Mac computers
- Manage Apple devices through an enterprise MDM platform such as Jamf, Kandji, Mosyle, Intune, Addigy or similar
- Support Apple Business Manager and device provisioning
- Troubleshoot Wi-Fi, VPN, DNS, DHCP, printers and connectivity issues
- Manage software installation, updates, accounts, permissions and security
- Support executives and technical users with excellent customer service
- Research unfamiliar problems and figure them out
- Help automate repetitive tasks and improve IT workflows
What We’re Looking For
- Professional experience supporting macOS in a business environment
- Experience with at least one enterprise Apple MDM platform
- Comfortable troubleshooting basic networking and connectivity issues
- Strong customer service and communication skills
- Curious, resourceful and able to work independently
- Interest in continuing to learn scripting, automation, networking and systems administration
Experience with Bash, Python, AppleScript, shell scripting or automation is helpful, but not required.
Why This Role
You’ll join a small, collaborative company full of technically curious people who value initiative and enjoy helping one another.
The goal is not simply to answer support tickets. It’s to become a trusted Apple technology resource while continuing to expand your skills in enterprise Apple management, networking, security and automation.
Benefits
Medical, dental and vision insurance, 401(k) with company match, profit sharing, employee stock purchase plan, paid time off and holidays, company-paid life and disability insurance, HSA/FSA options, wellness benefits and a free Metro shuttle to the office.
Requirements
- Full-time, on-site in McLean, VA
- Authorized to work in the U.S. without current or future sponsorship
- Able to lift and move computer equipment as needed
If you genuinely enjoy figuring out why a Mac is misbehaving and want a role where you can keep learning well beyond basic desktop support, we’d love to talk. Long-tenured, fabulous team looking for proactive, tech-savvy problem solver to join the team.
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