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Enterprise Operations Center Specialist

SAIC

Washington, District of Columbia • Today

Full-time

USD 40,001.00 - 80,000.00 per year

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The Air Force Civilian Service

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Easy Apply

Full-time

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Digital Payments Operations Specialists

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Easy Apply

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Washington, District of Columbia • Today

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Senior Contact Center Support Specialist (Amazon Connect)

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Remote • 29d ago

Easy Apply

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Technical Support Specialist

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Washington, District of Columbia • 25d ago

Easy Apply

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Easy Apply

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Workforce Management Specialist (hybrid)

System One

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Easy Apply

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$25

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Eversoft Technologies LLC

Remote • 12d ago

Easy Apply

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Remote or Jacksonville, Florida • Today

Easy Apply

Contract

Senior Financial Operations Specialist

Talent Groups

Remote • Today

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Contract

Integrations Technical Specialist

Russell, Tobin & Associates

Remote • 25d ago

Easy Apply

Third Party, Contract

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Collision Systems Administrator - CCC ONE/Mitchell

INSPYR Solutions

Remote • 20d ago

Easy Apply

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W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

Bitsoft International, Inc.

Remote • Today

Easy Apply

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CTR Specialist

System One

Remote • 23d ago

Easy Apply

Contract

Depends on Experience

Technical Program Manager

Milestone Technologies, Inc.

Remote • 7d ago

Easy Apply

Contract

Depends on Experience

SAIC

Job Details

Skills

Technical Support
Security Clearance
Real-time
Computer Hardware
Network
Corrective And Preventive Action
Continuous Integration
Routers
Switches
Status Reports
Reporting
Incident Management
Bridging
Root Cause Analysis
Repair
Knowledge Management
Documentation
POC
Management
ServiceNow
OBM
Security+
Customer Engagement
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2618181

Location: Washington, DC, US

Date Posted: 2026-10-20

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

Position Overview

SAIC is currently seeking an Enterprise Operations Center Specialist (Mid-level). This position is in Washington, D.C. at the Department of Transportation (DOT) Headquarters' Building. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes.

Responsibilities:

Respond to events and e-mails from automated tools and outside groups (AT&T), direct checks of critical systems.
Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.
Performs day-to-day activities required to monitor systems for events or alerts. Coordinates and manages the resolutions of events and alerts.
Monitors and identifies problem areas and coordinates resolutions. Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Early analysis; contact POCs for confirmation of event.
Troubleshoot affected CI - ping, log into router/switch to check logs and interface status
Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open and manage tickets with outside vendors, e.g., AT&T
Communicate - Generate correspondence required for incident management, to include notifications and follow up with modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report.
Critical Incidents -initiates the Critical Incident Management process and anchors the Incident Response Bridge process. Takes notes from bridge call to update Outage communications. Contacts the necessary team members to join bridges.
As required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document. Identify what RCA information can be moved to the knowledge management repository.
Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center).
Knowledge Management and Documentation - maintain POC and site information for remote sites, create and update SOPs for IMC processes.
Generate and distribute daily and weekly reports.

Shifts: Variable

Qualifications

Top Qualifications, Skills, Experience or Certifications:

Must have a minimum of 2 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
4+ years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools strongly preferred.

Preferred skills and qualifications:

Familiarity with Service Now
Familiarity with OBM
CompTIA Security + CE

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2618181
Posted 2 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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SAIC

Job Details

Skills

Technical Support
Security Clearance
Real-time
Computer Hardware
Network
Corrective And Preventive Action
Continuous Integration
Routers
Switches
Status Reports
Reporting
Incident Management
Bridging
Root Cause Analysis
Repair
Knowledge Management
Documentation
POC
Management
ServiceNow
OBM
Security+
Customer Engagement
Information Technology
Systems Engineering
FOCUS

Summary

Respond to events and e-mails from automated tools and outside groups (AT&T), direct checks of critical systems.
Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.
Performs day-to-day activities required to monitor systems for events or alerts. Coordinates and manages the resolutions of events and alerts.
Monitors and identifies problem areas and coordinates resolutions. Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Early analysis; contact POCs for confirmation of event.
Troubleshoot affected CI - ping, log into router/switch to check logs and interface status
Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open and manage tickets with outside vendors, e.g., AT&T
Communicate - Generate correspondence required for incident management, to include notifications and follow up with modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report.
Critical Incidents -initiates the Critical Incident Management process and anchors the Incident Response Bridge process. Takes notes from bridge call to update Outage communications. Contacts the necessary team members to join bridges.
As required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document. Identify what RCA information can be moved to the knowledge management repository.
Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center).
Knowledge Management and Documentation - maintain POC and site information for remote sites, create and update SOPs for IMC processes.
Generate and distribute daily and weekly reports.

Shifts: Variable

Qualifications

Top Qualifications, Skills, Experience or Certifications:

Must have a minimum of 2 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
4+ years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools strongly preferred.

Preferred skills and qualifications:

Familiarity with Service Now
Familiarity with OBM
CompTIA Security + CE

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2618181
Posted 2 hours ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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•

Today

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