Position: ServiceNow Architect
Location: Washington, DC- Hybrid/Remote Candidates from the DMV areas are preferred
Duration: Long term
Job Description:
Years of experience:
10 years of experience architecting ServiceNow solutions
10 years in Agile development
Education:
Bachelor's degree
Certification(s):
ServiceNow CAD Certification, CIS Certification
Skillset:
ServiceNow: Knowledge of ServiceNow architecture principles, experience
delivering large-scale federal projects on the ServiceNow platform, ability to
communicate recommended practices and guidance to customers and project teams.
Agile development: Analysis, requirements gathering, development, testing, quality
assurance, change management, operations and maintenance support.
Service Portal development.
Production support/maintenance work, for eg. Upgrade and Clone support
Requirements analysis, gap analysis, create stories, create use cases.
Experience with: ITSM/ITOM/CSM/HAM/FSM/Asset/CMDB
Support of integration points to/from ServiceNow (SailPoint, JIRA, UpStart)
Workspace configuration support. (Service Operations Workspace)
Experience with dashboards and reporting
Virtual Agent/Agent Chat
Performance Analytics
Rest API
Best Regards,
Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Web: ;br /> 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151
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