ServiceNow Architect

ServiceNow Architect — CMDB/CSDM, ITOM/ITAM, Discovery, Service Mapping & Integrations.

Location: Hybrid - Ashburn, VA

Lead the architecture of our ServiceNow platform - own CMDB/CSDM health, enable Discovery and Service Mapping at scale, implement ITOM and ITAM (HAM Pro & SAM Pro), stand up certificate management, and deliver high-fidelity integrations (Service Graph Connectors: SCCM, Jamf, AWS, Nexthink, NetBox, Infoblox, etc.). Explore practical AI/GenAI use cases to boost productivity and decision-making.

What you''''''''''''''''ll do

• Own CMDB architecture, data model, Identification & Reconciliation rules, and CSDM adoption.
• Enable Discovery & Service Mapping; optimize MIDs, probes/patterns, and service maps.
• Implement ITOM (Event/Health/AIOps as applicable) and ITAM end-to-end.
  • HAM Pro: asset lifecycle, asset normalization, reconciliation, stockroom & PAR, reclamation/harvesting, refresh & disposal workflows.
  • SAM Pro:  entitlement/model normalization, discovery/source alignment, software reconciliation, optimization, true-ups, license compliance.
• Integrate external sources via Service Graph Connectors; define source-of-truth & reconciliation.
• Stand up certificate inventory/management; automate issuance/renewal and alerts.
• Drive data quality (de-duplication, stale/archival, unclassified/incomplete remediation).
• Build dashboards/KPIs; establish governance, runbooks, and guardrails.
• Partner cross-functionally (Infra/Cloud/Asset) and mentor engineers.

What you bring

• 8–10+ years on ServiceNow; 5+ in architecture across CMDB/CSDM, ITOM, ITAM (HAM Pro & SAM Pro), Discovery/Service Mapping.
• Hands-on with Service Graph Connectors (SCCM/MECM, Jamf, Nexthink, NetBox, Infoblox) and cloud integrations.
• Strong Identification & Reconciliation, Data Manager, reporting/PA.
• Deep experience in asset lifecycle management, reconciliation, reclamation/harvesting, software entitlement management, and CMDBꉔAM alignment.
• Scripting (Glide/JS), IntegrationHub/Flow Designer; MID troubleshooting.
• Infra fundamentals: networks, OS, virtualization, cloud, IPAM/DNS, PKI.

Nice to have

• Certs: CIS–CMDB, CIS–Discovery, CIS–Service Mapping, CIS–ITSM, CAD (Architect track a plus).
• Microsoft CA/public CA integrations; certificate workflows.
• Practical AI/GenAI pilots (intake automation, data quality suggestions).

Compensation

$70 per hour
This is the targeted compensation range for this role. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

Benefits 
We offer a comprehensive benefits package including life, and disability insurance; 401(k); paid time off including vacation, holidays, personal leave, and sick leave; and training and professional development opportunities.

Work Authorization 
Work sponsorship is not available for this position. Applicants must be authorized to work in the United States without sponsorship.

Equal Employment Opportunity 
We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.