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Job Details

Skills

IT Service Management
Generative Artificial Intelligence (AI)
ServiceNow
Service Management
ITSM

Summary

Position Summary
Support a ServiceNow modernization initiative focused on AI-enabled service management, Employee Center, Workspace, Virtual Agent, workflow automation, and Microsoft ecosystem integrations. The developer will join an established AI transformation team responsible for expanding ServiceNow GenAI capabilities and building conversational, automated service experiences.

Responsibilities
Design and develop ServiceNow solutions using ITSM Pro Plus capabilities
Configure and enhance Service Operations Workspace
Implement and expand GenAI and AI Search capabilities
Support Virtual Agent, Live Agent, and conversational ticket submission
Develop advanced ServiceNow scripting and workflow automation
Build integrations with Microsoft Teams, Entra ID, Intune, SCCM, and SharePoint
Support orchestration and bi-directional API integrations
Enhance Employee Center and self-service experiences

Required Skills
10+ years of ServiceNow development experience
Strong JavaScript scripting experience
ITSM implementation experience
Flow Designer and IntegrationHub experience
REST API integration experience
Workspace experience
Ability to work in highly customized ServiceNow environments

Preferred Skills
ITSM Pro Plus
Now Assist / GenAI
Virtual Agent
Employee Center
Microsoft Teams integrations
Intune, Entra ID, SCCM integrations
CSDM knowledge

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: zolva001
Position Id: 9030340
Posted 1 day ago

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Joel Prabhudas

Recruiter @ Zolon Tech Solutions Inc

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Senior ServiceNow Developer AI & ITSM Modernization

Skills

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Dice Job Match Score™

Joel Prabhudas

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