Xpedient is a full-service third-party logistics (3PL) provider with experience supporting a diverse client base through warehousing services, transportation management, supply chain management, order fulfillment, and labor solutions.
Shift: Monday through Friday, with occasional Saturdays
Operational Hours: Begin at 7:00 a.m.
SummaryThe experienced Operations Manager will provide leadership and direction to a diverse warehouse workforce responsible for fulfilling orders for multiple clients. The operation supports a large client with varying levels of inbound and outbound activity based on volume fluctuations, requiring a strong understanding of labor management, forecasting, and operational planning.
This position requires the ability to
communicate effectively in both English and Spanish to support employees, operational leadership, and day-to-day site communications.
The primary objective of this role is to optimize costs, maximize service levels, develop a high-performing team, and achieve operational excellence.
Roles and Responsibilities- Provide effective leadership to warehouse staff while fostering a positive, collaborative, and inclusive team environment.
- Communicate effectively with employees and operational teams in both English and Spanish.
- Supervise, train, coach, and evaluate warehouse personnel, ensuring the team is motivated and aligned with organizational goals.
- Foster a culture of safety, accountability, efficiency, and continuous improvement.
- Oversee the accurate and timely receiving, storing, picking, and shipping of products.
- Implement and maintain effective inventory control procedures to minimize discrepancies and losses.
- Conduct and oversee cycle counts and physical inventories to maintain inventory accuracy.
- Manage labor requirements based on operational volume, productivity expectations, and customer needs.
- Monitor key operational metrics, including labor, quality, productivity, efficiency, and service levels.
- Develop and execute operational strategies and annual plans, including budgets, SOPs, customer plans, and improvement initiatives.
- Maintain strong customer relationships and serve as a key operational point of contact.
- Ensure compliance with OSHA requirements, company safety programs, and other applicable policies and procedures.
- Utilize warehouse and supply chain technology, including WMS platforms; SAP experience is preferred.
- Maintain proficiency with Microsoft Office and other business applications.
Preferred QualificationsBilingual in English and Spanish required, with the ability to communicate effectively with employees and business partners in both languages.- 4+ years of operations management experience in warehousing and distribution.
- Proven operations leadership experience in a fast-paced e-commerce, fulfillment, manufacturing, production, distribution, or logistics environment.
- Tire manufacturing, food service, or retail distribution experience; tire warehouse experience is a plus.
- Strong experience with SAP and warehouse management systems (WMS) preferred.
- Strong data analysis skills with the ability to produce, interpret, and draw conclusions from operational data.
- Sound business judgment with demonstrated analytical and problem-solving capabilities.
- Proven ability to influence others and drive accountability across multiple levels of an organization.
- Excellent written and verbal communication skills.
- Previous experience in startup operations and/or 3PL environments preferred.
- Strong team orientation with the ability to facilitate projects, manage competing priorities, and meet deadlines.
Essential Abilities and Skills- Bilingual communication in English and Spanish
- Leadership and employee development
- Conflict resolution and facilitation
- Relationship building
- Change management
- Continuous improvement
- Financial acumen
- Labor planning and workforce management
- Adaptability and flexibility
- Excellent written and verbal communication
- Results-driven mindset
- Strong customer service orientation
Safety- Observe and follow all applicable health and safety regulations.
- Enforce operating instructions, safety procedures, and company policies.
- Assist management in establishing and maintaining warehouse safety standards and procedures.
- Maintain appropriate documentation and records related to safety incidents.
- Assign and support designated safety personnel as appropriate.
- Maintain the warehouse in a clean, safe, organized, and orderly condition.
- Promote employee accountability and active participation in the site\'s safety culture.
Compensation & Benefits- Xpedient offers a competitive compensation and benefits package, including:
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off
- Paid holidays
- Additional benefits and allowances, as applicable
Xpedient Logistics is an Equal Opportunity Employer.Compensation details: 85000 Yearly Salary
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