ServiceNow CMDB Specialist

Job Title: ServiceNow CMDB Specialist

Location: Remote

Duration: 6 + Months Contract to fulltime hire role

s are encouraged to apply for this role, Need to obtain a Public Trust clearance.

Required Qualifications:

• Education:
• Bachelor s degree in computer science, Information Technology, or a related field.
• Experience:
• Minimum 3-5 years of experience working with ServiceNow CMDB.
• Proven experience in ITSM processes, including Incident, Problem, Change, CMDB, and Asset Management.
• Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations.
• Skills:
• ServiceNow Discovery: Setting up schedules, probes, and sensors; mid-server configuration; managing credentials; understanding discovery patterns and creating them.
• ServiceNow CMDB & CSDM: CI classes and creating relationships; understanding the structure of the CMDB and its relation to the Common Services Data Model.
• Network Fundamentals: Understanding of IP addresses, protocols, firewalls, and ports.
• Operating Systems & Compute Environments: Windows/Linux administration; common services like DNS, DHCP, AD; ability to work with service accounts.
• Scripting & Programming: Basic knowledge of scripting in PowerShell, JavaScript, or Python.
• Strong knowledge of ServiceNow platform capabilities and CMDB architecture.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.

• Certifications:
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist Data Foundations (DF) preferred.

Preferred Qualifications:

• Experience with ITIL frameworks and processes.
• Familiarity with cloud infrastructure and hybrid environments.
• Knowledge of data governance and compliance standards.
• Knowledge or experience with ManageEngine OpManager, Microsoft SCCM, or other data integration sources.