Horizontal Talent
Horizontal Talent

Technical Project Manager

Canadian, TX, US • Posted 2 days ago • Updated 8 hours ago
Full Time
On-site
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Job Details

Skills

  • Decision-making
  • Onboarding
  • MSP
  • Knowledge Transfer
  • Managed Services
  • Organizational Skills
  • Management
  • Facilitation
  • Communication
  • Instructional Design
  • Training
  • ITIL
  • PMP
  • Roadmaps
  • Finance
  • Service Integration and Management
  • FOCUS
  • Clarity
  • Collaboration
  • Artificial Intelligence

Summary

We're looking for an experienced Technical Project Manager to help design and stand up a new Center of Excellence for Managed Service Provider excellence within a global technology organization. This is a highly visible builder role where you'll create the operating model, standards, playbooks, and training needed to support a multi-provider environment and leave behind a strong foundation for the permanent team.
Responsibilities
  • Define the purpose, scope, governance, and operating model for the new Center of Excellence.
  • Establish meeting cadences and decision-making processes for standards, onboarding assets, and training materials.
  • Develop practical SIAM standards, process playbooks, and operating procedures for retained teams and vendors.
  • Create reusable templates, checklists, and reference materials that can be maintained over time.
  • Design and deliver training for internal teams on SIAM principles, vendor governance expectations, and evidence standards.
  • Build onboarding materials for new providers and team members to support consistent understanding and execution.
  • Assess the current maturity of the MSP governance ecosystem and identify key capability gaps.
  • Outline a practical maturity roadmap for the long-term team to build on after the engagement ends.
  • Document all standards, processes, and training assets clearly so they can be owned and updated without external support.
  • Support knowledge transfer and handoff activities as the permanent team comes into place.
Skills
  • 10+ years of experience in consulting or enterprise roles focused on CoE design, enablement, or capability development.
  • Strong background in governance standards, playbooks, and training for managed services or multi-vendor environments.
  • Ability to create practical, easy-to-use materials that fit the organization's current maturity level.
  • Experience working independently, organizing work, and managing stakeholders across functions.
  • Strong facilitation, communication, and instructional design skills.
  • Experience delivering training to audiences with varied levels of experience.
  • Ability to document work thoroughly and create assets that can be transitioned smoothly to an internal team.
  • Bachelor's degree required.
Preferred Skills
  • ITIL, PMP, or similar certifications.
  • Experience conducting maturity assessments and building roadmap recommendations.
  • Background supporting provider governance, finance, or data teams in a complex enterprise setting.
  • Familiarity with SIAM concepts and managed service governance frameworks.
  • Consulting-style delivery approach with a focus on clarity, structure, and clean handoff.

Horizontal Talent is committed to fostering a workplace where diversity, equity, and inclusion are core values. We welcome candidates from all backgrounds and experiences who bring fresh thinking, collaboration, and a passion for building effective solutions.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123528
  • Position Id: 76419
  • Posted 2 days ago

Company Info

About Horizontal Talent

Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.

We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.

Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.

Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.

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Arjun Ajith

Recruiter @ Horizontal Talent

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