Content Review Operations Specialist

We are looking for Content Review Operations Specialist for our client in South San Francisco CA.

Job Title: Content Review Operations Specialist

Job Location: South San Francisco CA

Job Type: Contract

Job Overview:

Pay Range: $63.90hr - $68.90hr

Requirement/Must Have:

• Bachelor s degree or equivalent experience.
• 3+ years of professional experience in content operations, digital asset management, content review/approval processes, project coordination, or marketing operations.
• Practical experience using content management and review/approval platforms such as Veeva Vault PromoMats or similar tools as a key system for digital asset workflows.
• Strong interpersonal skills with demonstrated experience in customer/stakeholder support, problem-solving, and managing feedback.
• Excellent organizational, multitasking, and analytical capabilities, with a proven track record of handling day-to-day administrative and operational tasks.

Responsibilities:

• Serve as an operational touchpoint for content approval workflows, supporting parts or totalities of materials undergoing medical, legal, and regulatory review processes.
• Manage claims processes, including claims approval, metadata alignment, auto-linking, quality checks on bulk claims documents, and maintaining reference libraries.
• Validate and steward content metadata and business rules in support of modular content product standards and campaign alignment.
• Partner with Content Review Operations Coordinators and leads to support continuous improvement and operational efficiency across the review cycle.
• Act as a primary operational point of contact for end-user support, enabling users to navigate Veeva Vault PromoMats (VVPM).
• Address day-to-day inquiries regarding platform user access, permissions, account updates, deactivations, and document ownership transfers.
• Triage, address, or escalate user tickets and technical inquiries to the appropriate teams as needed.
• Guide users to relevant documentation, Job Aids, Standard Operating Procedures (SOPs), process guidelines, and training resources.
• Track, log, and identify recurring operational issues or system enhancement opportunities to support continuous process optimization.
• Build and maintain effective working relationships with internal stakeholders, regional affiliates, and external agency partners.
• Tailor communications to explain business processes and technical workflows clearly to non-technical audiences.
• Facilitate smooth collaboration between global and local teams, incorporating feedback to ensure clarity and alignment.

Nice to Have:

• Experience in the pharmaceutical, biotechnology, life sciences, healthcare, or other highly regulated industries.
• Certification in Veeva Vault Platform or similar content review tool admin certifications.
• Familiarity with medical, legal, and regulatory (MLR) review lifecycles, claims management, and compliance standards.
• Adaptive, agile mindset with an interest in continuous process improvement.

Skills:

• Veeva Vault PromoMats.
• Digital Asset Management.
• Content Operations.
• Claims Management.
• Metadata Alignment.
• MLR Review Lifecycles.
• Project Coordination.
• Stakeholder Management.
• Technical Support.

Qualification And Education:

• Strong foundation in digital asset management, content review support, or content operations.
• Strong customer service and problem-solving skills.
• Ability to guide stakeholders through technical and operational workflows with clarity.
• Strong verbal and written communication skills.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities