AVaaS Service Delivery Manager -TCS

Job Title : AVaaS Service Delivery Manager (Audio Visual as a Service)

Location : Boston, MA

Client: TCS / CL-LS HC, ERU



Positions: 3


JD :

Role Summary:

Accountable for end-to-end AVaaS delivery including transition, operations, governance, andRoles & Responsibilities:

Lead global AVaaS program delivery (design transition steady state)

Own SLA performance, service quality, and financial management

Drive transition planning, risk management, and vendor coordination

Interface with Organization leadership for governance, reporting, and escalations

Ensure alignment with AV standards, security, and compliance

Manage OEM/vendor ecosystem & transition risks

Oversee event, studio, and VIP support delivery

Key Skills:

Managed services / AVaaS delivery at enterprise scale

Multi-vendor coordination across global sites

SLA/KPI management and service optimization

Executive stakeholder communication (VIP environments)

Certifications (Preferred):

PMP / PRINCE2

ITIL Foundation / Intermediate

Education:

Bachelor s in Engineering / IT / Business

MBA (preferred)