L1/L2 Network & Infrastructure Engineer - Onsite role
TrustMinds, Inc.
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- Networking (L1 /L2)
- Infrastructure
- Documentation & Reporting
Summary
Looking for 3-5 years
Rate is $35-40/hr
Note: Need to work on weekends or off hours to provide hands and feet support as needed.
The L1/L2 Network & Infrastructure Engineer provides first-level support for network and infrastructure systems. This role focuses on monitoring, basic troubleshooting, incident response, and escalation to ensure system availability and reliability in on premises based of Griffin way location Louisville KY.
Monitoring & Operations
- Monitor network and infrastructure systems using monitoring tools
- Respond to alerts, incidents, and service requests
- Perform initial diagnostics and troubleshooting
- Escalate complex issues to L2/L3 teams with proper documentation
- Follow incident, problem, and change management processes
Networking (L1 /L2)
- Check basic network connectivity (ping, traceroute)
- Support LAN, WAN, and VLAN connectivity
- Verify switch and firewall status
- Assist with port status, link issues, and interface errors
- Support DNS, DHCP, and IP address issues
Infrastructure (L1/L2)
- Monitor servers, VMs, and basic cloud resources
- Perform basic OS checks (CPU, memory, disk)
- Assist with server restarts and service checks
- Support virtualization environments (basic tasks)
- Assist with backup job monitoring
User & Application Support
- Support access to internal applications
- Perform basic access checks and validations
- Assist users with connectivity and performance issues
- Coordinate with application teams during incidents
Documentation & Reporting
- Update tickets with accurate troubleshooting steps
- Follow runbooks and SOPs
- Maintain asset and incident records
Required Skills & Knowledge
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Basic knowledge of VLANs and routing
- Familiarity with firewalls and network devices
- Understanding of monitoring and ticketing systems
- Ability to follow troubleshooting procedures
- Basic knowledge of Servers, Windows etc, VMware etc.
- Capable of providing the professional smart hands as part of support
- Capable of being available as needed, including weekend if required.
- Dice Id: 10336025
- Position Id: 8985217
- Posted 2 hours ago
Company Info
About TrustMinds, Inc.
TrustMinds, Inc. provides Information Technology recruitment and staffing services to organizations worldwide. Headquartered in Michigan; TrustMinds believes in partnering with clients to develop a strong sense of trust and confidence by working towards common goals and objectives. By applying the appropriate mix of people, process and technology, TrustMinds helps its clients achieve their technology and business objectives. Our goal is to work with our clients to help them achieve growth, success and discover opportunities to increase efficiencies, improve quality and reduce costs.
We cater to both permanent and contract staffing requests. We are experts in recruiting the best talent across different technologies and are helping organizations like yourselves in getting the right resources. We pride ourselves in discovering and recruiting the best suited candidates; from a technology, process and domain perspective; from across the industry. Our focus has been in recruiting local talent, thereby keeping the cost of hire in check for our clients. All our recruiters have over 10 years of experience in the industry and are locally based in the USA. Their understanding of the business domain, technology and organization fitment makes them recruit the best professionals from across the board.
We have been working with a very select group of clients; primarily large organizations; for whom we have become an extension of their talent acquisition arm. This has also led us to work very closely with them and give proper focus on their requirements.
We do not carry a bench; hence we will not be pushing our candidates for your requirements. We are expert recruiters who will take your requirements and recruit from the local market.
We look forward to discussing how we can help your organization fulfill its resourcing needs.
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