Level 3 Application Support

RESPONSIBILITIES:
Kforce has a client that is seeking a Level 3 Application Support in Tampa, FL.

Overview:
Our client is seeking an experienced Level 3 Application Support Analyst to provide advanced support for a custom Tax Document Management application built on Microsoft SharePoint and Azure Platform as a Service (PaaS). This role is centered on production support, troubleshooting, and root cause analysis, with a strong emphasis on maintaining application stability and performance rather than software development.

Key Responsibilities:
Application Support & Operations:
* Manage and support ITSM processes, including Incident Management, Change Management, and Request Fulfillment
* Perform advanced troubleshooting across application, infrastructure, configuration, integration, and data layers
* Identify, analyze, and resolve complex production issues while driving long-term corrective actions
* Conduct thorough root cause analysis to prevent recurring issues and improve system reliability
* Collaborate with technical teams and stakeholders to ensure seamless application support and service delivery

Application Portfolio Support:
* Spend approximately 50-70% of time supporting the Tax Document Management application
* Provide support for a broader portfolio of .NET-based Azure applications, accounting for the remaining 30-50% of responsibilities
* Contribute to ongoing application maintenance, performance monitoring, and operational improvements across the portfolio

REQUIREMENTS:
* Strong SharePoint knowledge is the top priority; Candidates do not need to administer SharePoint directly, but a solid understanding of SharePoint architecture, administration, and support is critical for troubleshooting application issues
* Experience with Azure PaaS services, including Azure Service Bus and Azure AI Services
* Experience with Azure DevOps, Infrastructure-as-Code (IaC), and automation/scripting using PowerShell, Python, or Bash
* Experience with monitoring and observability tools including Azure Application Insights and DataDog
* Intermediate SQL skills with the ability to query data, join tables, and investigate production issues
* Familiarity with AI-assisted troubleshooting tools such as Claude, Codex, Cursor, or similar technologies used to analyze code repositories and assist with production issue triage

Ideal Candidate Background:
* Application Support Engineer
* Production Support Engineer
* Azure Application Support Engineer
* SharePoint Support Engineer
* Site Reliability Engineer (SRE) with strong application support experience

Important Clarification:
This is not a software development role. While candidates should be comfortable reviewing application code and leveraging AI tools to assist with troubleshooting, the primary focus is production support, issue resolution, and application stability.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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