***Position is bonus eligible***
Prestigious Financial Company is currently seeking a UC4 Technology Infrastructure Operations Engineer. Candidate will be managing production administration of application scheduling and automation using Automic / UC4 software across AWS and on-premises platforms (Windows, MVS, Linux). The position serves as a technical evangelist for the best operational practices, working cross-functionally with Production Support, Release Management, Platform Services, Development, Testing, and Business Operations teams to shift the organization from reactive to proactive operations.
Responsibilities:
Development Support: Code and maintain uc4 objects for development and testing teams; provide first-level support for non-production environments
Production Support: Provide second-level troubleshooting for scheduling issues in production environments
Automic Administration: Perform basic Automic/UC4 system administration including starting/stopping the Automic system and agents
Security Management: Maintain accurate inventory of all departmental owned logon IDs and passwords in CyberArk
Disaster Recovery: Provide support for all disaster recovery tests and exercises
Enterprise Scheduling & Automation
Complex Scheduling: Develop, maintain, and optimize job schedules using Automic/UC4 software across multiple AWS cloud and on-premises platforms (Windows, MVS, Linux), managing multi-job dependencies and automated workflows
Scripting & Automation: Utilize Automic scripting language, Python, PowerShell, and other scripting tools to automate variable passing, job execution, and test environment setup; use REGEX for pattern matching and validation
File Transmission: Coordinate and test new file transmissions with exchanges and members using Connect Direct, Sterling Integrator, and FTP protocols
Batch Processing: Prepare and maintain batch jobs and REST API calls
Proactive Operations: Lead the shift from reactive to proactive operational posture by identifying and addressing issues before they impact production
Performance Analysis: Analyze and report on production performance, capacity planning, and critical-path processing opportunities
Metrics & KPIs: Develop, monitor, and report Key Performance Indicators to maintain compliance and drive measurable improvements through trend analysis
Problem Resolution: Identify and diagnose complex problems affecting production performance; stand up SWAT teams when needed to drive resolution of ongoing issues
Cross-Domain Collaboration: Work across network, database, storage, and application teams to assist with tuning and optimization
Risk Management: Surface environmental and operational risks; analyze repeating alerts to proactively identify issues
ITIL Leadership: Actively participate in and shepherd Incident, Problem, and Change Management processes using ServiceNow; ensure adherence to ITIL best practices
Process Automation: Evangelize for and implement repeatable, scalable automated processes
Capacity Planning: Forecast system demands and recommend upgrades, expansions, and reconfigurations
On-Call Support: Provide on-call and/or on-site support for installs, production issues, and system availability
Off-Hours Work: Participate in after-hours and weekend maintenance windows as required
Troubleshooting: Perform complex hardware and software troubleshooting, taking corrective actions or coordinating with IT staff and vendors
Qualifications:
Advanced proficiency with Automic/UC4 Scheduler and Automic scripting language
Strong knowledge of OS/390 JCL and IBM utilities
Proficiency with modern scripting languages (Python, PowerShell, Bash) and REGEX for pattern matching and validation
Experience with REST API integration and development
Proficiency with transmission protocols: Connect Direct, Sterling Integrator, FTP
Experience with ServiceNow for incident, problem, and change management
Working knowledge of ITIL principles and processes
Proficiency with Unix/Linux commands and tools (Putty, WinSCP)
Experience across multiple operating systems (Windows, OS/390, Linux) in both cloud and on-premises environments
Strong understanding of technical monitoring, metrics, and alerting systems
Knowledge of application lifecycle and deployment processes
Strong PC skills and proficiency with Microsoft Office Suite including Visio
Sophisticated understanding of enterprise technology architecture
Mature understanding of the relationship between software and hardware
Education and/or Experience:
Bachelor's degree in Computer Science, Engineering, Telecommunications, or related technical discipline (or equivalent combination of education and experience)
5+ years of experience in infrastructure engineering and production systems operations
AWS certifications preferred
Never miss an opportunity! Create an alert based on the job you applied for.
