Application Support Engineer (ePAM)

Job Title: IT Administrator / Application Support – ePAM (State Street)

Location: NY/NJ

Duration: 6+ month

Role Summary

· Responsible for operational stability, support, and enhancement of the State Street ePAM platform

· Partners with Finance, Investment Accounting, and vendors to ensure system reliability and data integrity

Application Support & Operations

· Provide L2/L3 support for incidents and user issues

· Monitor system performance and batch processes

· Perform root cause analysis and issue resolution

Investment Accounting Support

· Support ePAM as core investment accounting platform

· Validate holdings, transactions, and valuations

· Assist with month-end and quarter-end close

Integration & Data Management

· Support inbound/outbound data interfaces

· Resolve reconciliation and data quality issues

· Coordinate with ERP/EPM and data teams

Vendor & Stakeholder Management

· Act as liaison with State Street and vendors

· Manage escalations and support tickets

· Coordinate releases and enhancements

Change & Controls

· Support upgrades and testing cycles

· Maintain documentation and SOPs

· Ensure audit and compliance readiness

Qualifications

· 5+ years application support experience

· Investment accounting systems experience preferred

· Strong data analysis and troubleshooting skills

About Aspire Systems

Aspire Systems is a $180+ million global technology services firm with over 4,900 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020.

Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India’s 100 Best Companies to Work For for 12 consecutive years by the Great Place to Work Institute.

Who We Are

Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance.

Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale.

Why Join Aspire Systems

Being an Aspirian means being part of a future-ready, global workplace where you will work on emerging technologies, collaborate with diverse teams, and contribute to meaningful digital transformation initiatives.

We foster innovation, value diverse perspectives, and enable continuous learning and career growth — guided by our philosophy of “Attention. Always.” Aspire also follows a hybrid work model, promoting flexibility, collaboration, and work-life balance.

Learn more about Life at Aspire:

Our Commitment to Diversity & Inclusion

At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.

Privacy Notice

Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws.

Disclaimer

The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Management retains the discretion to add or change the duties of the position at any time.