Position: IT Support (PC Refresh)
Location: Dalton, GA [Zip Code- 30721]
Duration: 12+ months
Description:
Provide PC refresh Services and Tool Deployment: Provide PC refresh and enterprise tool deployment services onsite at various branch locations around Dalton, GA locations. Resource will follow all standard processes and procedures
β Operations:
β Assist Local IT by installing ManageEngine, Crowdstrike and Splunk on company owned equipment.
β Assist Local IT to refresh 152 computers to company standards at the aforementioned sites
β Coordinate with the IT Service Desk in how best to handle incident tickets and assist with L1.5 support issues related to end users or local IT PC installation issues.
β Assist Local IT in additional infrastructure deployments at the four Dalton, GA sites
β Assists more-senior Local IT team members , OT and Information Security leaders with reviewing and evaluating business technology needs, security, and systems requirements
β Administration
β Using the SNOW Platform, assist the regional Local IT team in the managing of tickets, including supporting XLA goals and objectives.
β Keep Local IT Leadership team informed of remote site risks identified.
β Liaison with the various Local IT support channels for any L3 incident management.
Key Skills & Qualifications:
β Excellent communication and interpersonal skills.
β Experience with system administration and troubleshooting.
β Strong analytical and problem-solving skills.
β Ability to work independently and as part of a team.
β Strong documentation skills