Position: IT Support (PC Refresh)
Location: Dalton, GA [Zip Code- 30721]
Duration: 12+ months
Description:
Provide PC refresh Services and Tool Deployment: Provide PC refresh and enterprise tool deployment services onsite at various branch locations around Dalton, GA locations. Resource will follow all standard processes and procedures
● Operations:
○ Assist Local IT by installing ManageEngine, Crowdstrike and Splunk on company owned equipment.
○ Assist Local IT to refresh 152 computers to company standards at the aforementioned sites
○ Coordinate with the IT Service Desk in how best to handle incident tickets and assist with L1.5 support issues related to end users or local IT PC installation issues.
○ Assist Local IT in additional infrastructure deployments at the four Dalton, GA sites
○ Assists more-senior Local IT team members , OT and Information Security leaders with reviewing and evaluating business technology needs, security, and systems requirements
● Administration
○ Using the SNOW Platform, assist the regional Local IT team in the managing of tickets, including supporting XLA goals and objectives.
○ Keep Local IT Leadership team informed of remote site risks identified.
○ Liaison with the various Local IT support channels for any L3 incident management.
Key Skills & Qualifications:
● Excellent communication and interpersonal skills.
● Experience with system administration and troubleshooting.
● Strong analytical and problem-solving skills.
● Ability to work independently and as part of a team.
● Strong documentation skills
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