Senior Systems Technician

Job Description:

Ready to keep Modesto connected and running smoothly? The City of Modesto is hiring a Senior Systems Technician to lead tech support operations at the Police Department! If you're skilled in troubleshooting, GIS, web systems, and love organizing and guiding a team, this is your chance to make a real impact behind the scenes. Apply today and help power public safety with your expertise!

Upcoming Salary Increases and Incentives:

3% COLA effective 7/1/2026

2.5% Education Incentive - Bachelor's Degree

5% Education Incentive - Master's Degree

The Senior Systems Technician is responsible to organize, assign and review the work of assigned personnel engaged in troubleshooting, analyzing and resolving system/application related support requests including specialties such as Help Desk, GIS and Web; to perform duties requiring specialized knowledge; and to provide administrative support to assigned supervisor.

APPLICATION PROCESS

Applicants will be assessed on the application submitted. Due to the volume of applications received, resumes will not be screened for the purpose of determining who is the most qualified to compete in the testing process. It is the applicant's responsibility to fill out the "Education" and "Work Experience" sections of the application with complete information and adequate detail. Do not substitute any part of the application with the words "SEE RESUME."
Applicants considered to be the most qualified will be invited to continue in the testing process. The Human Resources Department reserves the right to revise the testing process to best meet the needs of the City.

Tentative Testing Schedule

In-person exam

February 20, 2026

The City of Modesto is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. A City application is required, including Supplemental Questionnaire.

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

Plan, prioritize, and review the work of staff assigned to a variety of help desk support duties.

Develop schedules and methods to accomplish assignment ensuring work is completed in a timely and efficient manner.

Provide and coordinate staff training; work with employees to correct deficiencies.

Participate in evaluating the activities of staff, recommending improvements and modifications.

Research and evaluate new advances in personal computer hardware and software; develop recommendations for management review that are in accordance with department goals and objectives.

Troubleshoot and perform minor maintenance on personal computer hardware, software, printer, and network related problems; resolve issues related to communications, GIS map/data maintenance, or web page maintenance.

Coordinate and oversee projects involving desktop and related equipment and system deployment.

Assist in the installation, troubleshooting, maintenance, upgrades, and administration of LAN/WAN.

Monitor the overall performance of the network operating systems and communications software; resolve problems, as required.

Diagnose and resolve problems regarding hardware, applications, network connectivity, and operating systems; dispatch service to provide advanced level support, as necessary.

Maintain and track new computer, hardware inventory; maintain database of information technology related inventory.

Receive, enter, and track end user problem and resolution; ensure problems are resolves in a timely manner; prepare status report of completed service items.

Provide City-wide training for hardware, software, and/or applications.

Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.

Observe and maintain a safe working environment in compliance with established safety programs and procedures.

Marginal Functions:

Perform related duties as assigned.

Knowledge of:

Principles and practices of technical and functional supervision and training.

Basic principles of project management.

Local Area Network (LAN) and Wide Area Network (WAN) concepts, terminology, and operating systems.

Principles and techniques of computer systems analysis and programming.

Principles of information systems security.

Computers, information systems, Internet technologies, and applicable to specialized concepts related to Systems, Help Desk, GIS, or Web.

Concepts of GIS, Global Positioning Systems, automated mapping systems, and database management.

Pertinent federal, state, and local laws, codes, rules, and regulations.

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Ability to:

Provide technical and functional supervision over assigned staff; effectively train staff.

Perform the most complex duties related to troubleshooting, configuring, performing repairs, and installing computer and server hardware/software.

Effectively manage assigned projects.

Use initiative and sound, independent judgment within established guidelines.

Prioritize work and coordinate several activities simultaneously.

Work with vendors to resolve application issues.

Establish and maintain effective working relationships with those contacted in the course of work.

Communicate clearly and concisely, both orally and in writing.

Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

Experience and Training Guidelines:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Two years of journey experience similar to the Systems Technician II with the City of Modesto.

Training:

High School diploma or GED equivalency.

License or Certificate:

Possession of, or the ability to obtain, a valid California driver's license.

Possession of Microsoft certifications are desirable.

Additional Requirements:

Incumbents must be able to pass a P.O.S.T. level background investigation prior to appointment for clearance to work on Police Department Information Systems.

Mobility: frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting. Lifting: frequently up to 25 pounds; occasionally up to 50 pounds. Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. Hearing/Talking: frequent hearing and talking, in person and on the phone. Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone. Environmental: frequent exposure to noise.

WORKING CONDITIONS

Work is performed in a typical temperature-controlled office environment subject to typical office noise and environment. Some positions may be assigned to remote locations. Positions may require occasional overtime or weekend work and travel is rare.