Senior IT Support Analyst
New York, NY, US • Posted 16 hours ago • Updated 16 hours ago

RIIASH LLC
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Job Details
Skills
- Asset Management
- Citrix
- Computer Networking
- Computer Hardware
- Collaboration
- Logistics
- Data Security
- Laptop
- LAN
- Inventory
- IOS Development
- Continuous Improvement
- Microsoft Office
- Microsoft Windows
- Mobile Devices
- Network
- Document Management
- Printers
- Professional Services
- Technical Support
- Virtual Private Network
- WAN
- ServiceNow
- Video
- Operating Systems
- User Experience
- Training
- Regulatory Compliance
- Customer Service
- iManage
- Communication
- Law firm
Summary
Domain / Industry: Law firm or professional services experience is strongly preferred
Technical Support & End-User Experience
- Serve as a primary point of contact for IT support requests
- Troubleshoot and resolve software, hardware, and networking issues
- Deliver timely, high-quality support with a strong customer service mindset
Meeting & Collaboration Technology
- Support video conferences, client meetings, and presentations
- Ensure flawless setup and execution across platforms and offices
- Partner with teams on meeting logistics and event technology
Systems, Devices & Asset Management
- Install, configure, and maintain firm-standard software and hardware
- Ensure all desktops, laptops, printers, and peripherals are operational
- Maintain accurate asset tracking and inventory records
Ticketing, Security & Compliance
- Use ServiceNow to log, track, escalate, and resolve IT service requests
- Enforce firm data security standards and IT policies
- Support VPN, Citrix, mobile device access, and remote connectivity tools
Network & Infrastructure Support
- Assist with LAN and WAN system support and maintenance
- Support document management and collaboration platforms
- Participate in upgrades, rollouts, and system improvements
Projects & Continuous Improvement
- Support IT initiatives, upgrades, and training efforts
- Drive technology adoption and continuous improvement across the firm
What We’re Looking For
Required Experience
- 6+ years providing direct IT support across software, hardware, and networking
- 6+ years supporting LAN, WAN, and network systems
- 6+ years installing, configuring, and maintaining client PC operating systems and devices
- Experience supporting customers in a professional services environment REQUIRED
Technical Skills
- Advanced proficiency with Windows, Microsoft Office, and Teams
- Strong experience with ServiceNow, Citrix, and VPN tools
- Working knowledge of LAN/WAN systems, iManage, and document management systems
- Experience supporting mobile technologies including iOS and iPadOS
Qualifications
- Associate’s or Bachelor’s degree preferred, or equivalent experience
- Strong troubleshooting, communication, and customer service skills
- Proven ability to manage multiple issues in a fast-paced environment
- Dice Id: 91165633
- Position Id: 8877593
- Posted 16 hours ago
Company Info
About RIIASH LLC
RIIASH is a boutique recruiting firm helping clients find the right talent in Software, Legal technology and other fields. Our company was founded because of a deep passion for building, fostering, and nurturing relationships. In connecting talented, skilled professionals with companies looking to grow their teams.
Our approach is highly consultative, and we spend time with our clients in understanding what their requirements are – understanding in detail what their current needs are skill wise, what their project needs are, what their expected goals are from this role / person, team culture, overall company culture. We believe that the more we ask, the more we know about helping our clients find the right talent; ongoing commitment and communication fosters great results. Our partners and our clients are the most essential to our business – client and partner relationships and engagement are crucial to long term success, and we are committed to providing them with our services in a collaborative collected manner to set them and RIIASH for success.

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