Product Manager - Microsoft Dynamics CRM and Field Service
Onsite - 5 days per week
Employment Type: FTE No C2C
Top 5 Technical Skills:
- 8+Years of Strong background in IT project/program management
- Microsoft Dynamics CRM
- Dynamics 365 Field Service
- Azure DevOps
- Jira or similar work management tools
Company / Project Description / Business Driver
- Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
- Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
- Engage with internal and external stakeholders to gather, analyze, and refine requirements
- Collaborate closely with development and QA teams
- Define clear acceptance criteria
- Ensure high-quality delivery aligned with expectations
- Monitor product performance, usage, and adoption metrics, and recommend improvements
- Lead release planning, including sprint planning and go-live coordination
- Facilitate continuous feedback loops to drive product enhancements and innovation
- Ensure alignment between business needs and technical implementation
Required Skills & Experience:
- 8+Years of Strong background in IT project/program management, preferably with exposure to:
- Microsoft Dynamics CRM
- Dynamics 365 Field Service
- Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
- Proven ability to manage multiple priorities in a fast-paced, evolving environment
- Experience with Agile and Waterfall methodologies
- 8+Years of Hands-on experience with tools such as:
- Azure DevOps
- Jira or similar work management tools
- Strong analytical and problem-solving abilities
Preferred Qualifications:
- Experience working on Dynamics 365 implementations or enhancements
- Understanding of customer service operations or field service processes
- Exposure to product analytics and KPI tracking
- Experience in cross-functional and global team environments
Key Competencies:
- Product ownership and strategic thinking
- Stakeholder engagement and communication
- Adaptability and prioritization
- Collaboration and team-oriented mindset
- Continuous improvement and innovation focus
Benefits:
SES hires W2 benefitted and non-benefitted consultants. Our contract employee benefits include group medical dental vision life LT and ST disability insurance, 21 days of accrued paid time off, 401k, tuition reimbursement, performance bonuses, paid overtime, and more.
Please contact me to discuss the details of this position further.
*Please forward resume directly to for immediate consideration - rstarinieri at sesc .com
I look forward to speaking with you soon!
Robin Starinieri
Director of Recruiting
Systems Engineering Services
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