Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job OverviewWe are seeking a
Jira & Confluence Implementation Support Specialist to support the rollout of Jira and Confluence across product teams as part of a broader Product Operating Model (POM) transformation. This role serves as the primary point of contact for end users, driving tool adoption, providing user support, facilitating training sessions, and ensuring a smooth onboarding experience.
The ideal candidate will combine strong Jira and Confluence knowledge with excellent stakeholder management and change adoption skills, helping users maximize the value of the platform while collaborating closely with technical support teams.
- Act as the primary support contact for product teams onboarding to Jira and Confluence.
- Provide guidance on day-to-day tool usage and resolve user issues where possible.
- Conduct onboarding sessions, training workshops, and office hours.
- Create and maintain user-friendly documentation, FAQs, quick reference guides, and knowledge articles.
- Triage user issues and determine whether they can be resolved directly or require technical escalation.
- Collaborate with offshore technical support teams for configuration, administration, and platform-related issues.
- Communicate effectively with both technical and non-technical audiences
Mandatory Skills - Hands-on experience using Jira and Confluence in a business environment.
- Working knowledge of: Jira Projects Issue Types User-level Workflows Confluence Spaces, Pages, and Templates Jira Plans Jira Goals Jira Teams
- Strong customer-facing and stakeholder management skills.
- Excellent written and verbal communication skills.
- Awareness of change management concepts and user adoption challenges.
- Ability to work independently and manage multiple support requests simultaneously.
CompensationEstimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
