Job#: 3022756 Job Description: Salesforce Systems Analyst III
Location: Remote, PST Time
Duration: 6 months
Rate: $80-$85/hr
About the RoleWe are seeking a Salesforce Consultant to lead the design and implementation of a modern Knowledge Management solution within Salesforce. You will build a custom knowledge landing page, advanced search and filtering, automated article lifecycle workflows, and integrations with enterprise archival systems. This role blends Salesforce expertise with strong business analysis, requirements gathering, and stakeholder communication.
Responsibilities- Build custom Salesforce Knowledge components (landing page, dynamic search, filtering, authoring enhancements)
- Develop workflows for scheduling, publishing, and archiving articles
- Integrate Salesforce Knowledge with enterprise document scanning systems
- Implement contextual article suggestions and keyword mapping
- Create dashboards for article usage and engagement analytics
- Lead requirements sessions, document specifications, and execute complex test cases
- Collaborate with cross-functional teams and provide guidance to junior analysts
- Present findings and solutions to business and technical stakeholders
Qualifications- Bachelor's degree or equivalent experience
- 5+ years of business/systems analysis experience
- 5+ years writing requirements for software development
- Experience leading small project teams (3-5 people)
- Strong facilitation, communication, and problem-solving skills
- Proficiency with SQL, metadata concepts, data modeling, and structured methodologies (Agile/RUP)
- Experience with Salesforce Knowledge and workflow automation
- Healthcare or health insurance knowledge a plus
Key SkillsSalesforce Knowledge LWC Apex Requirements Gathering Business Analysis Agile Metadata SQL Test Planning Workflow Automation Reporting & Analytics Integration Design
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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