Senior Salesforce Service Cloud Engineer – Contact Center & Omni-Channel

Job Description:

• 6+ years of Salesforce development experience in enterprise or large‑scale environments.
• Proven ability to work independently as a self‑driven contributor.
• Apex (classes, triggers, batch/scheduled processing)
• Lightning Web Components (LWC)
• Salesforce APIs, REST/SOAP, integration patterns, Platform Events
• Visualforce, SOQL/SOSL, bulk data operations
• Hands‑on experience with data migration, ETL processes, CRM transitions, and data modeling.
• Experience with Git, CI/CD pipelines, and DevOps practices.
• Solid understanding of Salesforce security model, sharing rules, and data architecture.
• Experience working in Agile/Scrum environments.
• Salesforce certifications (Platform Developer I/II) highly preferred.
• Preferred: Experience with ETL/migration tools (Data Loader, MuleSoft, Boomi), and Salesforce Experience Cloud, Service Cloud, or Sales Cloud.
• Strong analytical, problem‑solving, communication, and documentation skills.

Job Responsibilities:

• Lead all technical development efforts for the Zendesk‑to‑Salesforce migration, including data mapping, transformation logic, and migration strategy.
• Design, develop, test, and deploy scalable Salesforce solutions (Apex, triggers, Visualforce, LWC, API integrations).
• Convert business requirements into robust technical solutions with minimal supervision.
• Build and optimize data migration scripts, tools, and processes to ensure accurate and consistent data movement.
• Collaborate with cross‑functional teams (Data, Product, CRM Operations) to translate Zendesk structures into the Salesforce data model.
• Implement integrations between Salesforce and external systems as part of the migration.
• Identify technical risks, recommend mitigations, and ensure alignment with Salesforce best practices and governance.
• Own end‑to‑end deliverables from design through deployment and post‑migration stabilization.
• Troubleshot complex data quality, mapping, and platform behavior issues during migration.

Education: Bachelor''s or Master’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field. 

GlobalLogic estimates the starting pay range for this role to be performed in Remote to be $140,000 to $145,000 and reflects base salary only. This pay range is provided as a good-faith estimate, and the amount offered may be higher or lower. GlobalLogic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations.