Technical Support Associate (3rd Shift)

Description
currently seeking a qualified Technical Support Associate I to help contribute to our ongoing success and growth. The Technical Support Associate I is responsible for supporting all field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide second level support for selected projects. This position also involves data entry for status and reporting information.
Specific Duties and Responsibilities:
Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing general technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; swapping components in workstations/servers; value selling of products/services; and may perform technician "check-in" and "check-out" interviews as needed.
Positive Communication including utilizing systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with a network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.
Skills
LAN/WAN, low voltage, IP Video, Server Maintenance, ticketing system, Troubleshooting
Top Skills Details
LAN/WAN,low voltage,IP Video,Server Maintenance,ticketing system,Troubleshooting
Additional Skills & Qualifications
Qualifications and Experience Required:
Minimum 2 to 4 years relevant business experience
College or Technical School preferred or equivalent related experience
Overall experience working in LAN / WAN environments
Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
IP video or server maintenance experience a definite plus
Prefer prior experience or familiarity with customer service ticketing systems
Proven technical troubleshooting skills
Proficiency in the Microsoft Suite tools
Excellent communication and customer service skills
Ability to listen and accurately track and collect information
Enthusiastic with exceptional organizational skills
Any relevant certifications a definite plus
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Chaska, MN.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.