Genesys Cloud Architect
Tech3pillars Technologies
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Job Details
Skills
- Genesys
- IVR
- Genesys Cloud
- CRM
- integration
- CX
- SIP
- VoIP
- cloud security
Summary
We have very urgent requirement for Genesys Cloud Architect for the following details.
Please share the profiles matching the JD and other requirements with their interview availability details (Please Reply All on this thread only)
Location: Hartford, CT
Genesys Cloud Architect
Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.
Key Skills:
Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.
Roles | Responsibilities | Indicative Skills |
Genesys Architect | Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs. Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases. | Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI‑enabled CX features such as bots and agent assist. |
- Dice Id: 91135709
- Position Id: 9015272
- Posted 4 days ago
Company Info
About Tech3pillars Technologies
T3Pillars is a company committed to maximizing global workforce solutions on behalf of our clients. T3pillar’s deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune companies and government clients seeking world-class professional resources.
Providing premium IT services and products is our strength. Our years of experience in the industry have allowed us to acquire knowledge and experience that helped us produce cutting-edge technological solutions.
Choose us as your IT services provider, and we promise to offer you our top tier consulting. Book an appointment today! Give us a call to learn more about our IT company and what we offer.
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