Urgent requirement // Help Desk Analyst1 and T2 // Quantico. VA- Active Top Secret

Helpdesk-1

Rate- $30/hr on W2

2+years

Job Description: Seize your opportunity to make a personal impact as a Help Desk Analyst T1 supporting NCIS IT Technology Development mission activities. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Help Desk Analyst T1 you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Analyst T1 joining our team to deliver front-line IT support critical to NCIS mission operation, and network resources needed for investigative, cybersecurity and operational functions. How a Help Desk Analyst T1 will Make an Impact: • • • • • Collaborates daily with a team of IT specialists, system administrators, and engineers to support NCIS personnel and mission operations. Works directly with the team to resolve service requests, technical issues, and escalations by applying strong troubleshooting and communication skills. Supports a fast-paced environment where coordination, accuracy, and timely response are essential to NCIS mission continuity. Performs key responsibilities including resolving incidents, documenting support actions, updating tracking systems, and escalating recurring issues to management. Uses technical skills in hardware/software troubleshooting, Cisco network equipment familiarity, and IT support tools to ensure high-quality support delivery. What You’ll Need to Succeed: Required Education: • High School Diploma (AAS Preferred) • Security + CE- Required Required Experience: • Minimum 2+ years of IT support experience in a Help Desk environment Required Technical Skills: • IT Help Desk support • IT end-user support •  Problem identification, ticketing, and escalatio

Helpdesk-2

Rate-$34/hr on W2

5+years

How a Help Desk Analyst T2 will Make an Impact: • • • • • Collaborates daily with IT specialists, system administrators, HQ front desk staff, and engineers to support NCIS personnel and mission operations. Works directly with technical teams to resolve advanced service requests, VIP escalations, technical issues, and coordination challenges using strong troubleshooting and communication skills. Supports a fast-paced environment where coordination, accuracy, high-priority VIP support, and timely responses are essential to NCIS mission continuity. Resolves incidents, manage executive-level support tasks, documents support actions, updates tracking systems, escalate recurring issues, and ensure mission continuity during weather or building closures. Uses advanced problem-solving skills, Cisco network troubleshooting, hardware/software diagnostics, mobile support, and IT service tools to deliver high-quality support. What You’ll Need to Succeed: Required Education: • High School Diploma (AAS Preferred) • Security + certification required Required Experience: • Minimum 5+ years of IT support experience in a Help Desk environment Required Technical Skills: • Executive Support; IT End User Support; IT Service Desk; Help Desk Support; Troubleshooting View Job Posting Details 06:06 PM 07/24/2026 Page 3 of 6 Security Clearance Level: • Active Top-Secret clearance with SCI eligibility Required Skills and Abilities: • •  Ability to work in a structured, fast-paced support environment • Attention to detail and accurate documentation Strong customer service and communication skills; Advanced troubleshooting abilities; Ability to support VIP users; Ability to work in a structured, fast-paced environment; knowledge of cisco routers/switches Preferred Skills: • Former helpdesk experience utilizing ServiceNow or a Remedy ticket system • Knowledge of IT systems and Office 365 • Active Directory/Account creations • DoD SAAR process, • Experience supporting law enforcement or DoD environments; Familiarity with NCIS IT systems and mission structure