Program Manager (Salesforce)
Contract W2
12 Months
Travel Required
On-site
Depends on Experience
Digital Health Links
Fitment
Dice Job Match Score™
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Job Details
Skills
- Analytics
- Change Management
- Customer Relationship Management (CRM)
- Data Quality
- Dashboard
- Enterprise Resource Planning
- KPI
- Leadership
- Management
- Marketing Automation
- Functional Requirements
- IT Management
- Information Technology
- Decision-making
- Delegation
- Microsoft
- Microsoft Excel
- Microsoft Visio
- Orchestration
- PMP
- Organizational Change Management
- Microsoft PowerPoint
- Risk Assessment
- Project Management
- Risk Management
- Salesforce.com
- Web Development
- Sales Automation
- Workflow
Summary
Job Description: Program Manager (Salesforce)
Engagement Type: Contract
Location: Columbus, Ohio
Client: Ohio Department of Children and Youth (DCY)
Work Arrangement: Primarily remote, with one in-person day in Columbus every two weeks.
Interview Process: In-person interview.
Job Id: 814407
Job Summary
The Program Manager (PM) will oversee, lead, and administer the setup and implementation of DCY’s Salesforce Program. The PM will drive the Salesforce Org setup, oversee Salesforce projects, application rewrites, governance, and operations, and ensure timely delivery that meets business, technical, and quality requirements.
Key Responsibilities
Strategic Planning & Leadership
- Define and drive the overall Salesforce program vision, strategy, and roadmap.
- Align Salesforce initiatives with business goals and stakeholder priorities.
- Lead cross-functional teams in program planning and execution.
Program Oversight
- Manage the end-to-end lifecycle of Salesforce-related projects and initiatives.
- Oversee timelines, budgets, deliverables, and resource allocation.
- Ensure governance, risk management, and compliance across Salesforce implementations.
Stakeholder Management
- Act as a liaison between business stakeholders and technical teams.
- Facilitate requirements gathering, prioritization, and expectation setting.
- Communicate status updates, milestones, and issues to senior leadership.
Process Improvement
- Analyze and improve business processes through Salesforce automation and tools.
- Champion best practices in CRM adoption, data quality, and user engagement.
- Drive continuous improvement using feedback, metrics, and analytics.
Technical Oversight (Non-Coding Role)
- Collaborate with Salesforce developers, administrators, and architects on technical solutions.
- Ensure scalability, performance, and maintainability of the Salesforce platform.
- Oversee integrations with other enterprise systems, including ERP and marketing automation.
Change Management & Training
- Lead change management efforts to support adoption of Salesforce features.
- Plan and coordinate training programs for users and stakeholders.
- Support user onboarding and provide enablement resources.
Reporting & Analytics
- Track key performance indicators (KPIs) and success metrics for Salesforce initiatives.
- Deliver dashboards and reports that provide business insight and value.
Additional Project Management Responsibilities
- Provide oversight, direction, and guidance to project teams to ensure progress and alignment with business and technical requirements.
- Drive the creation of governance processes for DCY’s Salesforce Program.
- Assist with Salesforce Org setup and manage program planning, oversight, orchestration, coordination, and delegation.
- Work with multiple vendors, internal teams, DCY leadership, and program area Subject Matter Experts (SMEs).
- Lead meetings, oversee projects, manage the Salesforce Program plan, develop a program roadmap, facilitate vendor management, and manage risks and issues.
- Develop and maintain work breakdown structures and project schedules.
- Assist with requirements definition and coordinate with technology subject matter experts.
- Drive projects toward on-time completion, within budget, and in accordance with quality standards.
- Identify project risks and issues and develop mitigation strategies.
- Conduct status meetings, perform risk assessments, track action items, and provide reporting to Division Leadership.
- Implement risk mitigation strategies to ensure high-quality and timely project delivery.
Required Experience
- Solid experience leading workflow automation solution implementations, including gathering and creating efficient business workflow processes.
- Extensive knowledge of project management processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement methods.
- In-depth knowledge of project planning techniques and automated project planning tools.
- Experience managing multiple priorities and responsibilities.
- Excellent documentation skills.
- Experience creating detailed project documents, including project charters, implementation plans, test plans, deployment plans, and reports.
- Experience delivering presentations tailored to the appropriate audience.
- Excellent planning, organizational, and time management skills.
- Strong verbal, written, and interpersonal communication skills.
- Proven track record managing complex infrastructure and website development projects from conception through completion while working with cross-functional teams.
- Experience performing business analysis and/or project management for software development projects.
- Excellent client-facing and internal communication skills.
- Experience in vendor management.
- Excellent decision-making and critical-thinking skills.
Mandatory Requirements
- 4-year college degree or equivalent technical study.
- 7+ years of project management experience in Information Technology projects, with a proven track record of handling multiple projects concurrently and successfully delivering projects.
- 5+ years of business process analysis experience.
- 3+ years of workflow automation experience.
- 3+ years of Salesforce experience.
- Competency in Microsoft applications, including Visio, Word, Excel, PowerPoint, and Outlook.
Preferred Qualifications
- Large-scale Salesforce implementation experience.
- Project Management Professional (PMP) credentials.
- Experience leading digital workflow automation projects.
Required/Desired Skills Matrix
- 4-year college degree or equivalent technical study – Required
- IT project management experience handling multiple projects concurrently – 7+ years required
- Business process analysis – 5+ years required
- Workflow automation – 3+ years required
- Salesforce experience – 3+ years required
- Microsoft Visio, Word, Excel, PowerPoint, and Outlook – Required
- Large-scale Salesforce implementation experience – Highly Desired
- Project Management Professional (PMP) certification – Highly Desired
- Experience leading digital workflow automation projects – Highly Desired
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91142126
- Position Id: 1852
- Posted 16 hours ago
Company Info
About Digital Health Links
About Digital Health Links
Digital Health Links is a proven leader in recruiting and cultivating the best technological and business talent and supplying it where it is most needed in the field. We expend considerable resources to ensure that our consulting teams can provide exceptional technological business solutions that require strong talent in today’s leading edge technologies. Our having over 20 years of successful consulting accomplishments not only means that we are an experienced firm; it also means that there is a long list of clients who can attest to the quality of our services. You can count on Digital Health Links to provide your company with the hard to find skill sets that today’s hypercompetitive business environment requires.
• Experience in all of Today’s Platforms and Technologies
• Succeed in Short and Long Term Assignments
• Open to Relocation
• Skills are Sharpened at our Development Center
• Available through Fully Customizable Service Packages
• Longer Term Arrangement Plans Available
• Competitive Pricing
• Same Pricing throughout the U.S.
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