Manager Telecommunications, Collaboration and Contact Center
Contract W2
6 Months
No Travel Required
On-site
Depends on Experience
Cloud Destinations LLC
Fitment
Dice Job Match Score™
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Job Details
Skills
- Access Control
- Cisco UCCE
- Call-recording
- Cisco Unified Communications Manager
- Cisco Voice
- Continuous Improvement
- Healthcare Information Technology
- Health Care Administration
- High Availability
- Disaster Recovery
- Migration
- Stakeholder Engagement
- SIP
- Voicemail
- Unified Communications
- Telecommunications
- Regulatory Compliance
- Portfolio Management
- Partner Relationship Management
- WebEx
Summary
Job Title: Manager Telecommunications, Collaboration and Contact Center Technologies
Location: Columbus, OH - onsite 5x week
Duration: 6 Months Contract
Position Overview
The Manager Telecommunications, Collaboration and Contact Center Technologies leads the planning, implementation, support, and continuous improvement of enterprise voice, collaboration, and contact center platforms. This role is responsible for people leadership, operational accountability, project and portfolio execution, vendor management, and stakeholder engagement. The manager ensures alignment of technology strategy with business and clinical needs while maintaining strong standards for delivery, security, and resiliency.
Key Responsibilities
Team Leadership
• Recruit, hire, develop, and retain a high performing team
• Establish clear goals, roles, and career development plans
• Define operating model with ownership and escalation paths across internal teams and partners
Operations and Service Delivery
• Own operational health and lifecycle management for supported technologies
• Govern change management, incident response, problem management, and reporting processes
• Ensure resilient architecture, disaster recovery preparedness, and adherence to security standards
Project and Portfolio Management
• Prioritize and manage a portfolio of initiatives across platforms and stakeholders
• Apply structured project management discipline for scope, cost, risk, and quality
• Lead execution of migrations, upgrades, and modernization initiatives
• Communicate status, risks, and outcomes to leadership and key stakeholders
Technology Roadmap
• Develop and maintain a multi year modernization strategy
• Align investments to customer experience, clinical effectiveness, and financial priorities
• Evaluate innovation opportunities including cloud based contact center capabilities
Vendor and Partner Management
• Manage strategic relationships with Cisco and other solution providers
• Support contract negotiations and vendor performance reviews
• Hold partners accountable for delivery quality and outcomes
Stakeholder Engagement
• Build strong relationships with business, clinical, and technology leaders
• Provide regular updates, insights, and recommendations to leadership forums
• Track and manage demand, service expectations, and priorities
Security and Compliance
• Ensure access control, authentication, and platform security standards are maintained
• Support organizational compliance requirements and security training adherence
Budget and Continuous Improvement
• Manage capital and operating budgets for the function
• Identify areas for efficiency, scalability, and service quality improvement
• Drive continuous improvement initiatives across processes and platforms
Functional Scope
• Contact center technologies including Cisco PCCE or UCCE, Finesse, CUIC, CVP, ECE
• Unified communications including Cisco Unified Communications Manager, voicemail platforms, and telephony modernization
• Collaboration technologies including Webex and conferencing solutions
• Edge and platform technologies including session border controllers and monitoring tools
• Adjacent tools such as paging systems, dialing platforms, and call recording solutions
• Security, access, and continuity practices for all supported systems
Required Qualifications
• Bachelor degree in information technology, healthcare administration, management, or related field or equivalent experience
• Minimum five years of experience in healthcare information technology with focus on voice or contact center technologies
• Minimum five years of experience leading teams within a technology organization
• Experience managing enterprise scale unified communications or contact center environments
• Strong knowledge of Cisco voice and contact center platforms
• Experience leading vendors and internal teams through complex migrations and upgrades
• Proven experience managing budgets and cross functional portfolios
• Strong communication skills with both technical and non technical audiences
Preferred Qualifications
• Experience supporting high availability environments within healthcare systems
• Familiarity with session border controllers, SIP, and telephony analytics tools
• Knowledge of cloud based contact center platforms and digital engagement channels
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91097117
- Position Id: 9017511
- Posted 10 hours ago
Company Info
One of the leading US-based staffing and IT consulting partner. Experience exceptional service and top-tier talent across industries. Count on us for staffing solutions that cater to the unique demands of the American market.
Our experienced recruiters ensure a seamless fit within your team, accelerating success. But we go beyond staffing and empower employees with fully sponsored certification programs, keeping them ahead. Experience comprehensive benefits including health, wellness coverage, dental insurance, vision insurance, as well as flexible hours, remote work options, and a robust 401K plan to ensure a secure future at the companies we represent.
At Cloud Destinations, we bring industry expertise and a passion for excellence. From Enterprise Cloud Strategy to Managed Infrastructure Services, Digital Transformation, BI & Data Analytics, Security, Data Engineering, and more, we navigate the IT landscape with finesse. Choose us as your trusted partner, witness transformative talent and exceptional service. Let's unlock new possibilities and drive your success in the dynamic world of IT together.
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