Position: Program Manager Contractor
Location: Hybrid (2 days onsite to any office)
Duration: 2+ months Contract
Must Haves
Bachelor’s degree in business administration, management information systems, computer science, or a related field
Proven experience in product ownership or management within financial services, client onboarding, or customer relationship systems
Broad and deep knowledge of financial services concepts, practices, and procedures, particularly in client onboarding or contact relationship systems
Experience delivering data-driven or AI-enabled products in partnership with engineering and data science teams (for example: recommendations, decisioning, document intelligence, workflow automation, or generative AI assistants)
Working knowledge of core AI/ML concepts (model training versus inference, features, drift, evaluation, and limitations) and ability to communicate trade-offs to non-technical stakeholders
Ability to define and manage measurable success criteria for AI features (for example: precision/recall, quality scoring, latency, adoption, and human-review rates)
Exceptional communication and interpersonal skills
Demonstrated analytical ability and attention to detail
Proven track record of leadership within matrixed teams, including task assignment, coaching, and mentoring
Teamwork/collaboration mindset with a demonstrated ability to work with and influence stakeholders across functions
Strong problem-solving skills and the ability to overcome ambiguity
Prior experience with Agile methodologies and a robust understanding of the full software development lifecycle
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