IT Desktop Support Technician

IT Support Technician - Contract-to-Hire (Fast Internal Growth!)
Location: Asheville, NC (Onsite, Local Travel Required)
Type: Contract-to-Hire (4-month contract before conversion opportunity)
Are you looking to break into a fast-paced IT environment where every day is different - and where your growth actually matters?
Join a long-standing, reputable technology services company that has been supporting healthcare, government, emergency services, education, and local businesses for over 40 years. (Company name intentionally omitted for privacy.)
This is more than a help desk job - it's your pathway into a true IT career with promotion opportunities within 6 months to 1 year, certification reimbursement once converted, and exposure to dozens of diverse client environments.

Why You'll Love This Role

• Clear growth track: Many technicians move into SysAdmin, Networking, Field Engineering, or Project roles within 6-12 months.
• Certification reimbursement after conversion (A+, Network+, Security+, etc.).
• Hands-on experience with hardware refreshes, deployments, Windows environments, and customer-facing troubleshooting.
• Work variety: No two days are the same - you'll support multiple end clients across Western NC.
• Work directly with leadership: Your interview will be with the COO and team lead - they invest heavily in their rising techs.
• High visibility: Your performance is seen, recognized, and rewarded.

What You'll Be Doing
50% Hardware Deployment / 50% Service Desk + Field Support
You will support client environments by:

• Setting up, installing, and deploying new PC hardware and peripherals (printers, monitors, etc.).
• Removing, upgrading, and replacing legacy equipment.
• Providing both phone-based and in-person support for end users.
• Troubleshooting Windows OS issues, hardware failures, connectivity problems, and general desktop challenges.
• Keeping devices organized, documented, and configured properly.
• Traveling between client sites using your own vehicle (mileage reimbursed at federal rate).

Who Thrives Here
This company values attitude over years of experience. You'll be a top fit if:

• You have excellent customer service skills - this is their #1 priority.
• You present yourself professionally, communicate clearly, and stay organized.
• You enjoy troubleshooting and helping users solve problems.
• You have foundational IT skills and want to grow fast.
• You're reliable, sharp, and calm under pressure.
• You're comfortable traveling around the Asheville area for onsite support.

Must-Have Skills

• Strong customer service presence (critical requirement)
• PC hardware deployment & troubleshooting experience
• Windows OS support (Windows 10/11)
• Clean appearance, polished communication, and professional demeanor
• Reliable transportation

Nice to Have: Prior MSP experience, ticketing tools, certifications (A+), or previous field tech experience.

Career Growth & Internal Mobility
Upon conversion at 4 months, you gain access to:

• Certification reimbursement (A+, Network+, Security+, etc.)
• Merit-based raises for certifications achieved
• Promotion paths into:
  • Systems Support
  • Field Engineering
  • Server/Network roles
  • Project work with hospitals, municipalities, and enterprise clients

Technicians who shine in customer service typically move up in as little as 6 months.
Interview Process

• 1-Step Interview with the company's leadership (COO + Team Lead).
• Quick decisions - they move fast.

Job Type & Location
This is a Contract to Hire position based out of Asheville, NC.
Pay and Benefits
The pay range for this position is $21.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Asheville,NC.
Application Deadline
This position is anticipated to close on Mar 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.