Salesforce Tech Lead with (healthacre and CRM)

Role: Salesforce Tech Lead

Location: Onsite (San Francisco Bay area , California)

Key Skills and Responsibilities

•            Expertise in Salesforce Health Cloud and/or any other Patient CRM platform/systems

•            Design and work closely with Architect to define end-to-end flow among various platforms/systems like Salesforce Health Cloud and AWS, ensuring a single source of truth for patient data.

•            AI Orchestration: Lead the development of Agentic AI solutions that process real-time data from the Data Lake to deliver proactive nudges to patients and case managers.

•            Expertise in AWS Services like Lambda, Glue, S3, Athena etc.

•            Expertise in developing custom AI Agents using AWS BedRock

•            Excellent ability to analyze complex data sets, troubleshoot issues, and optimize data workflows.

•            Creative problem-solving mindset to address technical challenges.

•            Ability to convey complex technical ideas clearly to both technical and non-technical stakeholders.

•            Data Governance: Ensure all digital solutions comply with Pharma-specific regulations (HIPAA and regional privacy laws).

Experience in Patience Engagement and Patient Service tools in Pharma Commercial domain