Need Strong Experience on AMAZON CONNECT
Job Title: Senior Salesforce Developer
Location: San Francisco, CA - Hybrid / Remote
Duration : Long Term Contract
Job Description:
Seeking a Senior Salesforce Developer with deep expertise in Service Cloud Omnichannel capabilities and integration with Amazon Connect. This role will be responsible for modernizing customer engagement channels (Email, Chat, Voice) and leading the transition from legacy Omnichannel configurations to next-generation routing frameworks ahead of end-of-life timelines.
Omnichannel Modernization & Routing
Lead migration from legacy Salesforce Omnichannel (EOL June 2026) to updated routing frameworks
Design and implement intelligent routing for:
Email-to-Case
Chat (Live Agent / Messaging)
Voice (Amazon Connect integration)
Configure skills-based, priority-based, and capacity-based routing models
Optimize agent workload distribution and service efficiency
Primary Skill Set:
- Amazon Connect & AWS Lambda Integration
- Design and maintain integrations between Salesforce Service Cloud and Amazon Connect
- Develop and enhance AWS Lambda functions for:
- Call routing logic
- Data retrieval and enrichment
- Real-time decisioning
- Upgrade and maintain AWS Lambda packages using latest Amazon APIs and SDKs
Configure and customize:
- Case Management
- Email-to-Case
- Chat/Messaging
- Knowledge
- Develop Apex, Lightning Web Components (LWC), and Flows
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If you are interested please share your resumes to or you can reach me at