Job Description The
Process Improvements and Programs Manager is responsible for identifying and leading process improvement initiatives as well as leading programs in the Legal and Compliance group.
Process Improvements and Project Management: Identify areas within the L&C group for potential process improvements. Lead the analysis, planning, and execution of process improvement initiatives, ensuring benefits are realized and processes remain controlled.
Take proactive steps to develop and manage multiple project plans, timelines, and budgets concurrently, while demonstrating strong communication skills and the ability to effectively resolve stakeholder conflicts.
Utilize advanced analytical skills and use Excel and other tools to mine data and address process review questions.
Apply Six Sigma-type methodology to identify root cause of process issues, implement data-driven solutions, and drive continuous process improvement.
Programs Management: Assume responsibility for end-to-end management of L&C programs with minimal supervision. Proactively develop agendas, and manage logistics, schedules and communications. Programs include:
- Leading and managing the Continuing Legal Education (CLE) program, including developing, selecting and booking programs, communicating with outside law firm presenters, and managing the CLE platform:
- Co-Chairing the summer internship program, including supervising interns, collecting assignments from L&C colleagues, identifying and booking presentations and other content for interns, planning social activities and providing performance feedback;
- Leading technical and program aspect of large-scale leadership events, including Town Hall-style meetings;
Serve as liaison with the L&C Advisory Council to effectuate and support its programs and initiatives, focus on maximizing staff participation by tracking attendance, analyzing engagement data, and implementing strategies to boost involvement. Continuously seek ways to enhance participation and improve program outcomes.
Take proactive responsibility to manage the global L&C employee roster to ensure accurate and up-to-date records of staff roles, reporting lines, and contact details. Regularly update and maintain these resources to support effective communication, workforce event planning, and organizational transparency. This activity dovetails with program management in that it provides reliable employee information essential for planning, coordination, and stakeholder engagement across all initiatives. Produce and update L&C organization charts using the roster and seeking and incorporating feedback from senior leaders within the global L&C group.
Identify and drive the creation and management of knowledge-sharing resources, such as internal intranet sites, templates, playbooks, and FAQs to enhance learning and development within the L&C group.
Qualifications - 7+ years of professional experience
- 3+ years of leadership in process improvement and project management (Six Sigma Green Belt/Black Belt certification is a plus).
- Advanced analytical and data mining skills (Excel and other tools)
- Strong technical skills, including proficiency in Microsoft Office tools (Word, PowerPoint, Visio and SharePoint).
- Logistics, scheduling, and materials management skills for programs and events
- Strong organization, written and verbal communication skills
- Ability to take initiative to identify areas where operational improvements are needed and to work with minimal to no supervision
- Solution-oriented, Self-starter, problem solver
- Ability to create content using multimedia tools. Video editing experience a plus.
About Us Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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