We are seeking a dedicated Jr. IT Analyst to join our team and provide top-notch technical support to our end users. This role involves diagnosing, troubleshooting, and resolving technical issues to ensure seamless operations across the organization.

Responsibilities

Provide both on-site and remote technical support for end users.
Diagnose and troubleshoot technical issues, including desktops, laptops, printers, and mobile devices.
Resolve technical problems efficiently to minimize downtime.
Install applications and set up desktop and laptop hardware, including peripheral devices.
Communicate technical information clearly to end users at all levels of the organization.
Collaborate with other IT teams to resolve complex technical issues.
Take ownership of incidents or requests escalated from the IT Service Desk and document all activities in the ticketing system.
Contribute to the development of knowledge articles and other support documentation.
Participate in the testing and deployment of new hardware and software.
Stay current with emerging technologies and industry trends.

Skills

Proficiency with Windows 10 and 11.
Experience with iPhones and iPads.
Knowledge of Microsoft Office 365 and Microsoft Outlook.
Familiarity with HP Secure Print.
Strong customer service skills.
Excellent troubleshooting abilities.

Preferred Skills

Working toward or in possession of a technical degree or certification.
2+ years of experience in desktop support, including experience with Microsoft Windows operating systems and Microsoft Office applications.
Excellent communication skills.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage individuals from all backgrounds to apply.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $8 - $25 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Jr. IT Analyst

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