Dialog Flow IVR

Role Name: Dialog Flow IVR
Work site: Remote (EST or CST time zone)
Duration: 10+ Months

 
 Key Responsibilities

·         Design, develop, and deploy conversational AI solutions using Google CES / Dialogflow CX / ES

·         Build and manage AI agents and agentic workflows leveraging Playbooks and GenAI for CX (GE4CX)

·         Implement multi-channel conversational experiences (chat, voice, telephony)

·         Integrate conversational agents with backend systems via APIs, webhooks, and cloud services

·         Utilize Google Cloud services (Cloud Functions, Pub/Sub, Vertex AI, etc.) for scalable solutions

·         Design and optimize intents, entities, and conversation flows

·         Build context-aware and adaptive AI agents using modern agentic frameworks

·         Collaborate with UX designers, product managers, and business stakeholders

·         Ensure performance optimization, monitoring, and continuous improvement of AI solutions

·         Apply best practices in security, scalability, and maintainability

Required Skills & Qualifications

Core Expertise

·         Strong hands-on experience with:

·         Google CES (Customer Engagement Suite)

·         Dialogflow CX / ES**

·         Playbooks & conversational orchestration

·         GE4CX (Generative AI for Customer Experience)

AI & Agentic Systems

·         Experience building:

·         Agentic AI solutions

·         Autonomous or semi-autonomous AI agents

·         Multi-step reasoning conversational systems

Understanding of:

·         LLMs, prompt engineering, grounding techniques

·         RAG (Retrieval-Augmented Generation)

·         Google Cloud Platform

·         Strong understanding of:

·         Google Cloud Platform architecture and services

·         Vertex AI

·         Cloud Functions / Cloud Run

·         Pub/Sub

·         BigQuery

·         Experience in deploying cloud-native applications

Development Skills

·         Proficiency in **Python, JavaScript, or Java

·         Experience with **REST APIs, microservices, and integrations

·         Familiarity with **CI/CD pipelines and DevOps practices