Service Now UI Builder Lead

Santa Clara, CA, US • Posted 8 hours ago • Updated 7 hours ago
Contract W2
Contract Corp To Corp
1 Year
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Technical Lead UI Lead Team Lead Mentoring / Coaching developers Code reviews Architecture & Design Solution design Platform governance Best practices Reusable components / frameworks Stakeholder management Cross-functional collaboration End-to-end ownership Agile / Scrum ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) CIS-CSM

Summary

Title: Senior ServiceNow UI Builder Lead (Onsite)
Location: Santa Clara, CA
Engagement: Onsite, urgent start preferred

Overview
The Senior ServiceNow UI Builder Lead will own the end-to-end design and delivery of modern, component-based experiences on the ServiceNow platform, serving as the primary technical leader for UI Builder, Service Portal, and related front-end capabilities.
This role combines hands-on development with architectural decision-making, team leadership, and close collaboration with business and product stakeholders to drive high-impact solutions.


Expanded Key Responsibilities 

  • Own UI experience architecture across UI Builder, Workspaces, and Service Portal, defining standards for page layouts, reusable components, and data models.

  • Lead and mentor a team of ServiceNow developers, providing technical guidance, conducting code reviews, and enforcing best practices for front-end and platform development.

  • Collaborate directly with product owners, architects, and business stakeholders to translate requirements into scalable, user-friendly ServiceNow solutions, including CSM and GenAI/Agentic AI use cases.

  • Design and implement reusable UI frameworks and component libraries that can be leveraged across multiple applications and domains.

  • Drive solution design across the platform: Script Includes, Flow Designer, IntegrationHub, ACLs, Service Catalog, ensuring cohesive end-to-end workflows and secure access.

  • Provide technical leadership during the full SDLC (requirements, design, development, testing, deployment, and support), including documentation and handover to operations.

  • Champion platform governance and quality: establish coding standards, performance guidelines, and UX consistency for ServiceNow UIs.

  • Stay current with ServiceNow releases, NowAssist, and Agentic AI capabilities and proactively introduce new features and patterns into the client''s environment.


Enhanced Required Skills & Experience 

  • 10+ years of overall software development experience, including at least 5+ years of hands-on ServiceNow development with a focus on UI and custom applications.

  • Proven experience as a Lead or Senior ServiceNow Developer owning technical direction for UI experiences and mentoring junior engineers.

  • Strong expertise in:

    • UI Builder (pages, components, Workspaces, data sources)

    • Service Portal (custom widgets, theming, client/server logic)

    • Script Includes, Business Rules, Client Scripts, Glide APIs

  • Advanced proficiency in:

    • JavaScript, HTML, CSS

    • AngularJS and/or React for building rich, responsive interfaces

  • Hands-on experience with:

    • Flow Designer and IntegrationHub for orchestrating workflows and integrations

    • Access Control Lists (ACLs) and role design for secure applications

    • Service Catalog and request fulfillment flows

  • Experience working with:

    • Customer Service Management (CSM) and related portals/workspaces

    • NowAssist (GenAI capabilities) and/or Agentic AI solutions integrated into ServiceNow UIs.


Strengthened Preferred Qualifications 

  • ServiceNow CSA and/or CAD; CIS-CSM or other implementation certifications are a plus.

  • Experience defining UI and platform standards, reference architectures, and reusable frameworks within a ServiceNow practice or Center of Excellence.

  • Familiarity with ITIL/ITSM processes and Agile delivery (Scrum/Kanban), including working with product owners and release management.

  • Prior experience as a technical lead or architect on complex multi-module ServiceNow programs (e.g., ITSM + CSM + custom apps).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90929707
  • Position Id: 26-00261
  • Posted 8 hours ago
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