IT Administrator

Key Responsibilities

• Provide hands-on technical support for telephony systems, end-user devices, and workplace technology.


• Diagnose and resolve issues related to hardware, software, and system performance in a timely manner.


• Install, configure, and maintain desktops, laptops, peripherals, and required applications.


• Address network connectivity and workstation access issues.


• Evaluate, recommend, and assist with integrating new systems and tools into the environment.


• Manage and update service requests within the ticketing platform, ensuring accuracy and follow-through.


• Perform routine system maintenance and support equipment refresh initiatives.


• Prepare and maintain technical documentation, including installation and support procedures.


• Track project work and communicate progress updates.


• Maintain accurate records of IT assets (hardware and software).


• Support document management processes, including retrieval of scanned files.


• Coordinate vendor sourcing and pricing for technology purchases.


• Assist users with collaboration and communication tools.


• Support onboarding by guiding employees on systems, applications, and network usage.


• Oversee office printing resources, including supplies and efficiency improvements.

Systems & Infrastructure Support

• Administer and support business systems, applications, databases, and communications platforms.


• Maintain virtualized environments (Hyper-V), ensuring system health and replication.


• Document and support network architecture, including troubleshooting methodologies.


• Deploy and configure virtual servers and related services.


• Provision user accounts and resolve access, permissions, and device-related issues.


• Configure and support network infrastructure, including switches, firewalls, and wireless systems.


• Ensure overall reliability, security, and scalability of network operations.


• Troubleshoot remote access, VPN, and voice systems (VoIP).


• Manage backup processes and support data recovery as needed.


• Monitor systems for security risks and implement safeguards against unauthorized access.


• Support Microsoft 365 environment, including email flow, DNS, and related services.


• Implement and maintain Group Policy and directory structures to strengthen security.


• Administer ERP/CRM platforms (e.g., user setup, permissions, configurations).


• Develop reporting and dashboards using tools such as SQL, Power BI, and similar platforms.


• Research and recommend improvements to enhance system performance, security, and productivity.


• Partner with IT leadership on process improvements and operational efficiencies.


• Stay informed on emerging technologies and cybersecurity trends.


• Manage credential policies and perform regular updates.


• Apply required system, software, and firmware updates.


• Respond to and resolve infrastructure-related tickets.

Qualifications & Experience

• Strong knowledge of IT systems, end-user support, and business applications.


• Demonstrated troubleshooting and analytical problem-solving abilities.


• Highly organized with strong attention to detail.


• Ability to manage competing priorities and work effectively under deadlines.


• Excellent written and verbal communication skills.


• Proficiency with Microsoft 365.


• Reliable with strong work ethic and attendance.


• Flexible and adaptable to changing priorities.


• High school diploma required; additional education or certifications preferred.


• Minimum of 5+ years in IT support or systems administration.


• Experience in manufacturing or ERP environments is preferred.