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Service Desk Analyst

• Posted 1 day ago • Updated 5 hours ago

Full Time

USD $40.11 - 40.11 per hour

GovCIO

Fitment

Dice Job Match Score™

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Job Details

Skills

Recruiting
Service Desk
Microsoft Windows
Linux
Issue Resolution
Network Operations
System Administration
Laptop
IT Service Management
Customer Service
Technical Communication
Management
Documentation
Regulatory Compliance
Continuous Improvement
Knowledge Base
SOP
Technical Support
Cloud Computing
Multi-factor Authentication
Identity Management
Collaboration
Communication
Security Clearance
DFC

Summary

Provide expert technical support across a complex enterprise IT operating environment, ensuring reliable performance of critical systems and services.
Support hybrid infrastructures, including both on-premises and cloud-based environments, with a strong understanding of associated tools, configurations, and operational practices.
Administer and troubleshoot Microsoft Windows and Linux systems, performing updates, maintenance, and issue resolution to ensure system integrity and availability.
Collaborate closely with end users, network operations teams, and system administration SMEs to triage, diagnose, and resolve IT issues in alignment with ITSM lifecycle processes.
Execute workstation and laptop updates, imaging, configuration, and lifecycle maintenance in compliance with established customer ITSM policies.
Support Identity and Access Management (IAM) through multifactor authentication (MFA) technologies, ensuring secure access across enterprise IT and business applications.
Deliver high-quality customer service and technical communication, effectively managing service requests from users at all levels, including VIP and executive personnel.
Maintain strong documentation, follow established procedures, and uphold security, compliance, and operational standards across all support activities.
Participate in continuous improvement efforts by identifying recurring issues, recommending solutions, and contributing to knowledge base and SOP updates.

Qualifications

High School Diploma with 6 - 9 years (or commensurate experience)

Required Skills and Experience

Experienced and highly skilled IT support professional with demonstrated skills in supporting the customer's complex enterprise IT operating environment
Experience in supporting hybrid on-prem and cloud environments.
Experience with Multifactor Authentication (MFA) technologies and tools to support Identity and Access Management across a suite of IT and business applications
High degree of collaboration and communication skills to effectively handle IT service requests from all levels of users up-to VIP and executive level agency personnel

Clearance Level: Must be able to attain and maintain DFC Public Trust

Posted Salary Range

USD $40.11 - USD $40.11 /Hr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 8783
Posted 1 day ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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