Senior Software Engineer (data engineering)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

If you reside in the states of Minnesota and District of Columbia, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Primary Responsibilities:

• Design and implement scalable ETL/ELT pipelines to ingest structured and unstructured data from various sources (e.g., APIs, logs, databases, user interactions)
• Ensure data quality, consistency, and availability for bot training and real-time decision-making
• Bot Data Integration:
  • Collaborate with bot developers to integrate data sources into conversational AI platforms (e.g., Amazon Lex, Dialogflow, Azure Bot Framework)
  • Enable bots to access contextual and personalized data during interactions
• SRE/IT Support:
  • Monitor and maintain voice bot systems (e.g., Amazon Lex, Google Dialogflow, Azure Bot Service, Genesys,)
  • Troubleshoot issues related to bot performance, voice recognition, call routing, and backend integrations
• Monitoring & Optimization:
  • Implement data logging and monitoring systems to track bot performance, user engagement, and data drift
  • Optimize data flows for latency, throughput, and cost efficiency
• Collaboration & Governance:
  • Work closely with AI/ML, DevOps, and compliance teams to ensure secure and compliant data handling
  • Maintain documentation and data lineage for transparency and auditability
• Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows and decision-making

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree
• 8+ years of experience in data engineering, preferably in AI environment
• 5+ years of experience in Python, SQL, and data pipeline tools (e.g., Apache Airflow, Spark or Kafka)
• 5+ years of experience with cloud platforms (AWS, Google Cloud Platform or Azure) and data warehousing solutions

Preferred Qualifications:

• Master's degree
• Familiarity with NLP concepts and conversational AI technologies

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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