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Manager, Infrastructure & Hosting

• Posted 5 days ago • Updated 10 hours ago

Full Time

Fitment

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Job Details

Skills

Hosting
Data Centers
Cisco
CheckPoint
Firewall
VMware
Cisco UCS
Storage
Linux
Operating Systems
High Availability
Change Management
Database Administration
Project Planning
Disaster Recovery
Scripting
Active Directory
SSO
Microsoft Windows
Microsoft SharePoint
Microsoft SQL Server
Issue Resolution
Change Control
DevOps
Research
Product Development
IT Management
Security Operations
Performance Monitoring
Scheduling
Process Improvement
Leadership
Decision-making
Service Delivery
Internal Auditing
Regulatory Compliance
Systems Engineering
Communication
Stacks Blockchain
Red Hat Enterprise Linux
CentOS
Microsoft Windows Server 2012
TCP/IP
Conflict Resolution
Problem Solving
Collaboration
Motivation
Continuous Improvement
ITIL
Electronic Commerce
Credit Cards
Data Security
PCI DSS
Auditing
System On A Chip
Sarbanes-Oxley
Payment Card Industry
Amazon Web Services
Microsoft Azure
Cloud Computing
Migration
Supervision
Management
System Integration Testing

Summary

Description

The State and Federal group within Tyler Technologies, Infrastructure team is responsible for procuring, building, and implementing core infrastructure and tools for Tyler Technologies centrally managed data centers. This includes monitoring, and troubleshooting activities associated with the core infrastructure. The environment consists of Cisco networking, Checkpoint firewalls, VMware, Cisco UCS, Pure storage, Linux, and Windows Operating Systems.

The Infrastructure Manager will manage a team of engineers that will build and deploy solutions in the datacenter and the cloud with the goal of high availability delivered through redundant design, risk averse processes and effective change management policy.

This position will:

Manage a multi-faceted team of cloud engineers, system engineers, and database admins.
Lead project planning meetings and work with project teams to identify and mitigate risks.
Assist in developing and maintaining Disaster Recovery plans, documents and scripts. Regularly tests to ensure service MTTR is optimized in the event of failures.
Manage the team responsible for Active Directory, Azure Active Directory, O365, SSO, Windows OS, SharePoint, Microsoft SQL, and Cloud Operations.

RESPONSIBILITIES

Manages the planning, creation and maintenance of critical Infrastructure.
Manages and improves team response time and technical issue resolution times.
Participates in the Change Control Board and approves necessary infrastructure and DevOps changes.
Facilitates collaboration between infrastructure, dev-ops, and application developers to properly automate software build, test and deploy.
Manages the research and implementation of future technologies.
Demonstrable understanding of relevant principles, best practices and industry standards to deliver best in class solutions.
Manages and appropriately escalates delivery impediments, risks, issues, and changes associated to the product development initiatives.
Displays technical leadership and oversight of system engineering, operations and service delivery.
Partner with Security Operations team to ensure compliance with Corporate Security Standards and Policies, including Payment Card Industry Data Security Standards (PCI-DSS) as required.
Defining and maintaining monitoring solutions.
Managing performance monitoring, scheduling, environment architecture and more.
Identifies technical and process improvement opportunities and socialize/advocate to get them implemented.
Resolves conflicts by demonstrating leadership and appropriate decision-making competencies.
Works closely with the Service Delivery team to understand capacity projections and to define usage requirements for the consumption of their applications.
Works with Internal Audit to ensure compliance of audit requirements and audit tasks are responded to in a timely manner.

QUALIFICATIONS

A bachelor's degree and 10 years of IT Systems Engineering and Operations experience is preferred for this position.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of engineers, developers, product owners, and subject matter experts.
Experience with infrastructure life cycle, common data center concepts, automated management and monitoring.
Experience in Cloud and on-premises hosted solutions stacks.
Significant proven experience working in multi-OS environments (OEL, RHEL, CentOS, Windows 2012 and newer)
Strong understanding of TCP/IP concepts.
Excellent problem-solving skills and the ability to identify and understand complex problems/issues and develop effective solutions.
Ability to handle multiple tasks, prioritize and meet deadlines.
Ability to work with minimal supervision and collaborate with teams both remote and local.
Self-motivation driving continuous improvement.

BONUS PREFERRED EXPERIENCE

ITIL Certification and/or experience.
Experience with E-Commerce projects, specifically online payment engines and/or credit card transactions.
Experience with Payment Card Industry Data Security Standards (PCI-DSS)
Familiarity with various audits (SOC/SOC2, SOX, PCI) the business is required to complete.
Experience managing Cloud Technologies (AWS, Azure etc.)
Ability to perform application portfolio analysis to identify candidate applications and workloads for migration to the Cloud.
Experience establishing detailed Cloud migration project plans and execute against them.
Experience implementing Configuration-as-code and Infrastructure-as-code.
Knowledge of container technologies.

SUPERVISORY RESPONSIBILITY

This position will supervise a team of 5-12 direct reports (local and remote).

ADDITIONAL REQUIREMENTS

Participate in a manager on duty on-call rotation.
Ability to adapt schedule to work earlier or later hours during the week, some weekend work, as needed.
Some travel may be required.
This position will be required to sit at a desk and routinely use personal computer, keyboard, mouse, etc. for prolonged periods of time. Occasionally, there could be a need to lift items weighing no more than 25 lbs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80180573
Position Id: 4d9e568fb0769f8dbe057c9fd4a1c525
Posted 5 days ago

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