z/VM for z/OS Specialization

z/VM for z/OS Specialization

Remote

Contract opportunity

This position provides in-depth technical support for one or more software products developed by Client and focuses on delivering targeted solutions and services to clients.

Responsibilities

• Understand customer requirements and translate into implementation plans and customization needs.
• Establish and manage client and project expectations at the start of every engagement.
• Collaborate and guide customers through established best-practices procedures.
• Ability to work independently as well as in a remote team environment.
• Prioritize and work on multiple projects concurrently, regardless of timeline variations.
• Perform product implementations and customization through remote login, or at customer site.
• Provide technical leadership and transfer technical skills and knowledge to client as needed.
• Participate in remote meetings with clients to effectively communicating project status.
• Demonstrate excellent written/documentation skills technical and non-technical.
• Technical focal point for problem determination, analysis, identification, testing, and resolution.
• Report and appropriately escalate issues and concerns to management as needed and in a timely manner.
• Manage the relationship with clients/partners and all stakeholders.
• Perform risk management to minimize possible project impacts.
• Collaborate with Customer and / or IBM Project Managers to ensure all required milestones are met.
• The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Qualifications and Education Requirements:

• Bachelor's Degree or equivalent experience
• Minimum 8 years hands-on Systems Support and/or z/VM Systems Programming experience supporting large-scale z/VM environments required.
• Deep knowledge of IBM z/VM, to include all manner of logging via the z/VM Performance Toolkit and z/VM Performance Data Pump.
  • Knowledge covering different z/VM log record types and their relationships.
• Demonstrated experience in z/VM software product installation and customization required.
• Strong problem determination and resolution skills.
• Strong working knowledge of Microsoft Office Suite.
• Excellent written and verbal communication skills.

High-Value Optional Skills

• Comprehensive understanding of z/OS JCL and IBM Utilities.
• Comprehensive understanding of z/OS System z SMF records.
• Knowledge of IBM Z Performance and Capacity Analytics.