IT Service Delivery Technician
intiGrow
Dice Job Match Score™
🧠 Analyzing your skills...
Job Details
Skills
- UsCitizen
Summary
IT Service Delivery Technician I
Role Summary:
Provide first-level IT support for end users by troubleshooting hardware, software, and network issues, deploying IT equipment, managing user accounts, and supporting daily IT operations.
Key Responsibilities:
- Respond to and resolve Help Desk tickets using ServiceNow or similar tools.
- Install, configure, and support PCs, printers, scanners, VoIP phones, and mobile devices.
- Troubleshoot hardware, software, connectivity, and basic security issues.
- Manage user accounts, permissions, and access through Active Directory and Azure AD.
- Monitor device performance and escalate complex issues when required.
- Support IT projects, system upgrades, asset management, and end-user training.
- Collaborate with IT teams and business stakeholders to improve service delivery.
- Maintain accurate documentation of incidents and resolutions.
Qualifications:
- Associate degree in IT, Computer Science, MIS, or related field preferred.
- 1–3 years of IT support or help desk experience.
- Knowledge of Windows 10/11, Microsoft 365, Active Directory, Azure AD, Cisco networking/VoIP, Intune, and ServiceNow.
- Strong troubleshooting, communication, and customer service skills.
- ITIL, A+, Network+, Microsoft, or related certifications are a plus.
Additional Requirements:
- Ability to lift up to 50 lbs and work in office and shop-floor environments.
- Up to 10% travel may be required.
- Strong teamwork, accountability, prioritization, and continuous improvement mindset.
- Dice Id: 10200659
- Position Id: 8992506
- Posted 9 days ago
Company Info
intiGrow - A Global Enterprise Information Security Solutions and Service Provider.
Vision: To be a trusted Information Security leader by providing robust security solutions and a diverse set of security services, with the objective of making our customer’s business operations secure and compliant.
Mission: To provide value-driven Information Security Solutions and Services to our customers worldwide by striking a right balance of price and performance, thereby helping them maintain higher Returns on Investment.
Our Philosophy: We believe in Integrity, Precision, Quality, Communication & Commitment. Each of these core values help us in conducting our business with the highest level of dedication and enable us in laying the foundation for our business culture. We believe that unless our values consistently guide our actions, there is never a better tomorrow.
intiGrow is a Global Enterprise Security company delivering comprehensive security solutions and competitively priced security services. Focused on mobile, identity and access, GRC, security intelligence, and database security solutions, as well as consultant staffing, we empower enterprises to achieve a business enabling security posture, manage corporate risk, improve compliance, and attain proactive detection and prevention of security threats to their computing infrastructure, data, and applications.
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs