Peoplesoft Service Delivery Manager

K&K Global Talent Solutions Inc. is an international recruiting agency that has been providing technical resources in the Canada and the USA region since 1993.

This position is with one of our clients in USA, who is actively hiring candidates to expand their teams.

 

Job Title: Peoplesoft Service Delivery Manager

Location: Seattle, WA/Plano, TX

Position Type: Full time/Permanent role

Job Description

Must Have Technical/Functional Skills

Primary Skills:

• Understanding the Peoplesoft Finance

• Knowledge in trouble shooting, maintenance and support of Oracle PeopleSoft applications & financial reporting

• In-depth knowledge of Scrum and Agile Software Development Methodology

• Working knowledge of product development architecture

• Proficiency in the use of analytic tools and strong analytical thinking

• Ability to prioritize effectively

• Excellent knowledge of user-centered design principles

• Excellent oral and written communication, including presentation skills

• Ability to work with large teams and a variety of people, including users, product development team members and management team members.

• Understanding of design quality standards

• Experience in ASP, ASP.Net, C#, MVC, Angular, DevOps,

• HTML/CSS, JavaScript

• Reporting: Crystal Reports

• Experience in creating understanding documents based on available source code

• High proficiency in gathering and documenting requirements

• Familiarity with Agile methodologies and the ability to work in an Agile development environment

• Database: Understanding of SQL and ability to write complex SQL queries, ability to diagnose queries, and work with DBAs

• Leverage cloud technologies, specifically Amazon Web Services (AWS), to optimize system performance, scalability, and reliability

• Good to have understanding on Autosys

• Own end to end PeopleSoft application support across Production and Non Production environments.

• Ensure adherence to SLAs, OLAs, SLOs, and error budgets; publish service dashboards and reports.

• Manage Incident, Problem, Change, and Request processes aligned to ITIL.

• Drive root cause analysis (RCA), 5 Why, and preventive actions to reduce repeat incidents and MTTR.

• Plan and execute PeopleSoft PUM images, PeopleTools upgrades, tax/regulatory updates, and environment refreshes.

• Ensure batch processing, Process Scheduler (PSPRCSRV), integrations, and interface stability.

• Worked on Month end, quarter end and year end project activities.

• Worked in large service programming and ensuring offshore and onshore service model

 

Secondary Skills:

• Team Collaboration / Team Player

• Item Tracking experience (TFS)

• Basic understanding of Servers, Apache or IIS configuration.

• Knowledge of web SSL certificate renewal process

• On call support (weekends and off business hours) and production support.

 

Roles & Responsibilities

• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements

• Defining the vision for the team’s product and maintaining a cohesive vision throughout the process

• Creating a product road map based on this vision

• Managing the product backlog and prioritizing the tasks based on changing requirements

• Overseeing all stages of product creation, including design and development

• Monitoring and evaluating product progress at each stage of the process

• Working with the product team and end-users to deliver updates and status reports

• Participating in Scrum meetings and product sprints

• Meeting Contractual SLAs for production issue fixes. For Severity 1 tickets – SLA timelines can be as short as 4 hours.  Production support can be needed at any time, any day, including night, weekend or holidays.

• Should have strong estimation skills to estimate the efforts needed to complete the planned changes.

• Take ownership of the existing system, ensuring its smooth operation and availability to end-users.

• Collaborate with stakeholders to gather requirements and understand business needs for change requests or enhancements.

• Analyze, design, and develop solutions to address change requests or enhancements, ensuring they align with business objectives and technical standards.

• Conduct thorough testing and debugging of applications to ensure high-quality deliverables.

• Provide technical support and troubleshooting assistance to end-users, resolving any issues or bugs that arise.

• Stay up to date with industry trends and best practices, continuously improving the system's performance, security, and usability.

• Collaborate with cross-functional teams, including project managers, business analysts, and product managers, to ensure successful project delivery.

• Document technical specifications, system configurations, and user guides to facilitate knowledge sharing and future maintenance.

 

Generic Managerial Skills:

Good communication skills, Analytical skills, quick learner and process oriented with a higher customer orientation.

Self-motivated team player willing to accept exciting new challenges and ready to explore.

 

Desired Skills: PeopleSoft Finance

Qualifications : BACHELOR OF COMPUTER SCIENCE