Clinical Applications Trainer & Support Specialist (Behavioral Healthcare)
Contract Corp To Corp
Contract Independent
Contract W2
24 Months
25% Travel Required
Able to Sponsor
Hybrid
Depends on Experience
Pacific Consultancy Services
Fitment
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- Nursing
- Health Care
- EHR
- WellSky
- LPN
- LVN
- Clinical
Summary
Role : Clinical Applications Trainer & Support Specialist (Behavioral Healthcare)
Work Location : Nashville, TN (We will highly prefer local candidate who can go onsite 2-3 days per week)
Key Responsibilities
Training & Adoption
- Deliver instructor-led, virtual, and one-on-one training for clinical and operational staff.
- Develop and maintain role-based training materials, job aids, quick reference guides, and workflow documentation.
- Conduct training needs assessments and identify skill gaps across user populations.
- Support super user, key user, and end-user training programs.
- Facilitate training sessions for:
- Physicians and Advanced Practice Providers
- Behavioral Health Specialists and Therapists
- Nursing Staff
- Intake and Admissions Teams
- Front Desk and Scheduling Personnel
- Revenue Cycle and Financial Staff
- Clinical Leadership Teams
- Support new hire onboarding and ongoing education initiatives.
- Assist with training effectiveness assessments and adoption measurement activities.
Clinical Application Support
- Provide functional support for WellSky EHR and related clinical applications.
- Serve as a subject matter resource on clinical workflows and application functionality.
- Troubleshoot user issues and collaborate with technical teams and vendors to resolve system challenges.
- Support system upgrades, enhancements, and releases through communication, training, and user readiness activities.
- Participate in go-live support, hypercare, rounding, and at-the-elbow assistance.
- Monitor user adoption and identify opportunities for workflow improvement and optimization.
Workflow & Process Improvement
- Analyze clinical and operational workflows and recommend improvements.
- Partner with clinicians and operational leaders to align technology with business processes.
- Assist with testing activities, including User Acceptance Testing (UAT) preparation and support.
- Support change management and adoption activities throughout implementation lifecycles.
Required Qualifications
Education
- Associate''s or Bachelor''s degree in Nursing, Behavioral Health, Healthcare Administration, Clinical Informatics, Education, or related discipline.
- Equivalent combination of education and relevant experience will be considered.
Experience
- 3+ years of direct clinical experience in a behavioral healthcare, mental health, psychiatric, substance abuse treatment, or related healthcare environment.
- 3-5 years of experience delivering healthcare application training and end-user education.
- Experience supporting EHR implementations, upgrades, optimizations, or technology transformation initiatives.
- Experience delivering role-based training to clinical and non-clinical healthcare audiences.
Required Application Experience
- WellSky EHR experience is required.
- Experience supporting one or more of the following:
- Salesforce Health Cloud or related CRM applications
- Patient intake and admission systems
- Revenue cycle management applications
- Scheduling and registration platforms
- Clinical documentation systems
- Secure clinical communication tools
- Learning Management Systems (LMS)
Preferred Qualifications
- Registered Nurse (RN), Licensed Vocational Nurse (LVN/LPN), Behavioral Health Technician, Therapist, Social Worker, or other clinical credential.
- Experience within multi-site behavioral health organizations.
- Experience supporting clinical application conversions and go-live events.
- Knowledge of adult learning methodologies and instructional design principles.
- Experience developing eLearning, microlearning, and blended learning solutions.
- Familiarity with organizational change management and user adoption best practices.
Key Competencies
- Behavioral healthcare workflow knowledge
- Clinical application training delivery
- WellSky EHR expertise
- Adult learning and facilitation
- Strong presentation and communication skills
- Application troubleshooting and end-user support
- Process improvement mindset
- Stakeholder engagement
- Problem solving and critical thinking
- Ability to work independently and collaboratively across multidisciplinary teams
Travel
- Ability to travel up to 100% as required to support client implementations, training delivery, and go-live activities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91142718
- Position Id: 9060571
- Posted 3 hours ago
Company Info
Pacific Consultancy Services, founded with an ambitious vision in 2013, is a prominent IT Consulting and Service Delivery firm. The company is built upon the pillars of exceptional customer-centric solutions, streamlined processes, and impeccable technical expertise.
With nearly two decades of experience, Pacific consultancy services have been at the forefront of delivering intelligent solutions to clients worldwide, including the United States. Its specialized offerings encompass Artificial Intelligence, Machine Learning, Blockchain, Cloud services, IoT, DevOps, IT Staff Augmentation, and Cognitive Analytics, all contributing to achievable and profitable business models. Ensuring quality across all service domains is a priority for Pacific consultancy services. Its services span from IT Staff Augmentation to Digital Transformation, IT Consulting, and Emerging Technologies.
The work ethos of Pacific consultancy services revolves around its core “Model of Delivery,” aimed at providing clients with the best possible solutions.
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