Telephony Engineer – AI Conversation Specialist (Kore.ai)
Contract W2
6 Months
Occasional Travel Required
Remote
$75 - $80/hr
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Chelsoft Solutions Co.
Fitment
Dice Job Match Score™
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Job Details
Skills
- SIP
- Telephony
- Artificial Intelligence
- JSON
- API
- Natural Language Processing
- Amazon Web Services
- Customer Experience
- Five9
- Agentic AI
- Genesys
Summary
Telephony Engineer – AI Conversation Specialist (Kore.ai)
Introduction:
We are looking for an experienced Telephony Engineer who specializes in AI Conversations, particularly with expertise in Kore.ai. This role involves designing and supporting AI-powered voice/IVR solutions, building conversational flows, and integrating telephony systems with AI technology.
Responsibilities:
- Design and support AI-powered voice/IVR solutions
- Build conversational flows and virtual agents
- Tune intents, entities, and NLP for optimal performance
- Integrate Kore.ai with Five9 and other backend systems
- Troubleshoot complex telephony issues
Requirements:
Required Skills:
- 5+ years of experience in Telephony/Conversational AI Engineering
- Strong hands-on experience with Kore.ai XO, Five9, IVR, SIP/SBC, and API integrations
- Knowledge of SIP, SIP Headers, RTP, SBC/AudioCodes, REST APIs, JSON, Webhooks, OAuth 2.0, NLP, and conversational AI
- Experience with PBX and omnichannel contact-center technologies
Preferred Skills:
- Experience with Dialogflow CX, Amazon Lex V2, or Cognigy
- Experience in comparable conversational AI technologies
- Proficiency in natural language processing (NLP)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10504511
- Position Id: AK04
- Posted 1 hour ago
Company Info
About Chelsoft Solutions Co.
Vision
" Help people lead happy families."
Mission
To provide superior quality IT products and services that: EMPLOYEES recommend to their clients, vendors, family and friends, VENDORS/PARTNERS prefer our employees and consultants, CLIENTS prefer our employees and consultants, stay cutting edge by constantly transforming business, and retain the brightest and the best by providing an rewarding environment that breeds success.
" Help people lead happy families."
Mission
To provide superior quality IT products and services that: EMPLOYEES recommend to their clients, vendors, family and friends, VENDORS/PARTNERS prefer our employees and consultants, CLIENTS prefer our employees and consultants, stay cutting edge by constantly transforming business, and retain the brightest and the best by providing an rewarding environment that breeds success.
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