Role: Service Desk Technician
Location: Atlanta, GA 30329
Work Mode: Hybrid
LOCAL CANDIDATES ONLY - Selected candidates will be expected to work onsite when required.
Under general supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations.
The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.
Minimum Qualifications
- High School Diploma or GED.
- Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.
Technical Experience
Experience supporting:
- Microsoft Windows 11
- Microsoft 365
- Microsoft Teams
- Microsoft Outlook
- Microsoft Entra ID (Azure AD)
- Active Directory
- Microsoft Intune
- Windows Autopilot
- ServiceNow
- Cisco Webex
- VPN technologies
- Multifactor Authentication (MFA)
- Network printers
- Hybrid cloud environments
- Hardware Asset Management (HAM)
- Basic Software Asset Management (SAM)
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