General Manager 4 - Environmental Services / Custodial

Role Overview:

• Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.
• Sodexo is seeking a General Manager 4 Environmental Services / Custodial. 
• This position will be required to report directly onsite at Altru Health located in Grand Forks, ND.
• Altru Health System is a community of over 3,500 health professionals and support staff, and we’ve been committed to caring for our region for more than 130 years. Serving over 230,000 residents in northeast North Dakota and northwest Minnesota, we offer a wide array of services to meet the needs of community members of all ages and levels of health.
• Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement.
• Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience.

What You''ll Do:

• Be responsible for driving client and patient satisfaction scores;
• Provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
• Lead teams and departmental projects and initiatives;
• Effectively manage the Unit Operating System; and/or
• Support a diverse and inclusive workforce.
• Establishes safe work environment for clients/ customers/staff.
• Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement
• Fully implement and adhere to the Sodexo Clients for Life process
• Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes.
• Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.
• Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements
• Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
• Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments.
• Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions
• Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership
• Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance

What You Bring:

• Leadership experience developing and motivating a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system
• Experience as an expert in building and maintain strong customer / client relationships
• Strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
• Have 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment
• Possess a Bachelor’s degree or equivalent experience
• Have a minimum of 5 years of basic Management Experience
• Have a minimum of 5 years of basic Functional Experience
• Have exceptional client service mentality and executive presence
• Will be responsible for driving client and patient satisfaction scores
• while providing a clean and safe environment for patients, visitors and staff and works closely with the Infection Control Department
• Additionally, will partner with the Environment of Care Committee, Infection Prevention Director and other key members of hospital leadership
• Can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management
• Have experience effectively managing projects within agreed upon timelines
• are proficient with computers and other technology
• Have experience with vendor and contract management, as well as union and contract negotiations and/or have strong financial acumen and budget management experience