Primary (Must have skills)* - To be Screened by TA Team | 7+ years of experience with AWS services including Glue, EKS, Athena, S3, ECS, and ASG, with strong capabilities in monitoring, validation, deep-dive troubleshooting, and advanced incident resolution.
7+ years of experience working with AWS Serverless services such as Lambda, API Gateway, and DynamoDB, including log analysis, root cause identification, and complex issue resolution.
7+ years of experience with Terraform / Infrastructure as Code (IaC), capable of designing, reviewing, and troubleshooting infrastructure deployments and managing environment-level issues.
7+ years of experience with containerization and orchestration using Docker, Helm, and Kubernetes, including advanced pod/service troubleshooting and collaboration with platform teams.
7+ years of experience with Git Flow and CI/CD pipelines, handling pipeline design, failure analysis, and release coordination across teams.
7+ years of experience with microservices and event-driven architectures, enabling end-to-end system analysis, incident root cause analysis, and ownership of L3 support resolution. |
Job Description of Role* (RNR) - To be Evaluated by Technical Panel (Define it to give more clarity) | The L3 Cloud & Platform Support Engineer is responsible for providing advanced technical support and ownership of complex incidents across cloud-native platforms. The role requires deep hands-on expertise in AWS, serverless and container technologies, Infrastructure as Code, CI/CD pipelines, and distributed systems to ensure platform stability, scalability, and reliability. |
Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated) | Communication Skills: Communicate effectively with internal and customer stakeholders (technical and non-technical )
Communication approach: verbal, emails and instant messages
Interpersonal Skills:
Strong interpersonal skills to build and maintain productive relationships with team members
Provide constructive feedback during reviews and be open to receiving the feedback.
Problem-Solving and Analytical Thinking: Capability to troubleshoot and resolve issues efficiently.
Analytical mindset
Task/ Work Updates
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
Provides regular updates, proactive and due diligent to carry out responsibilities |
Expected Outcome | The expected outcome of this role is to ensure high availability, stability, and reliability of cloud platforms by owning and resolving complex L3 incidents end to end. The role will drive faster recovery and reduced repeat issues through strong root cause analysis, preventive fixes, and well-governed infrastructure deployments using Terraform. It will enable smooth and predictable releases, optimized performance of microservices and event-driven systems, and improved operational maturity through enhanced monitoring, automation, documentation, and effective knowledge transfer to L2 teams. |
Secondary Skills to be planned Post Hiring - Training Plan | Secondary skills include scripting (Python/Bash), monitoring and observability tools (CloudWatch, Prometheus, Grafana), and a solid understanding of security, networking, and compliance best practices. The role also benefits from experience in incident management, documentation, and mentoring L2 teams, along with exposure to data platforms and analytics workloads. |
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