One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team.
These roles are high paced and our client is looking for candidates that can handle the high volume of calls. This is also a great opportunity for someone to grow their skills within the IT support and have the opportunity to advance their careers within IT. They are currently looking for an individual who is looking to grow within their company.
*Please apply if you're interested in hearing more about the opportunity*
*We are looking to set up interviews as early as this week*
Work Environment: (Must be able to work at least one of these shifts / Schedules below)
Sunday-Thursday 8am-5pm (onsite M-Th)
Friday-Tuesday 7pm-4am (remote after 6 weeks of onsite training)
Sunday-Thursday 7pm-4am (remote after 6 weeks of onsite training)
Tuesday-Saturday 7pm-4am (remote after 6 weeks of onsite training)
Tuesday-Saturday 4pm-1am (remote after 6 weeks of onsite training)
Sunday-Thursday 4pm-1am (remote after 6 weeks of onsite training)
Tier 1 Helpdesk
TECHNICAL SKILLS
Must Have
"Minimum 1 year of IT support or IT Service Desk experience required. This can be a combination of professional IT work experience and internships. Must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule."
Job Description Summary:
The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (by telephone or instant message) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team.
Duties & Responsibilities:
Provide outstanding service to, and build relationships with colleagues every day
Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
Maintain up to date knowledge on our clients products, services, technology, and procedures
Compile documentation necessary for effectively fulfilling customer needs
Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
Follow up with customers to ensure issue has been resolved
Drive initiatives that improve the service desk
Partner with internal support groups in providing the best service to our colleagues
Other duties as assigned
Top Skills Details
- Help desk support, Help desk, Windows, Troubleshooting, Support, Customer service, Service desk
Pay and BenefitsThe pay range for this position is $16.00 - $21.00
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
Job Type & LocationThis is a Contract to Hire position based out of Ann Arbor, MI.
Pay and BenefitsThe pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Ann Arbor,MI.
Application DeadlineThis position is anticipated to close on Mar 4, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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